Guest Relations Executive

Position: Guest Relations Executive

Experience:1 year to 3 years

Location: Bandra West

Job Responsibilities:

Guest Arrival and Departure:

Warmly greeting guests upon arrival, facilitating smooth check-in and check-out procedures, and providing a fond farewell during departure.

Information and Assistance:

Providing accurate information about hotel amenities, services, and local attractions via phone, email, or in person.

Complaint Resolution:

Addressing guest inquiries, concerns, and complaints effectively and efficiently.

Coordination with Departments:

Liaising with housekeeping, front desk, food and beverage, and other departments to ensure guest needs are met.

VIP Guest Handling:

Managing VIP guest arrivals and departures, including pre-registration and special requests.

Record Keeping:

Maintaining detailed guest records, including preferences and dislikes, and preparing reports.

Maintaining Standards:

Ensuring guest satisfaction by upholding hotel standards and providing excellent customer service.

Promoting Hotel Services:

Providing information about current promotions, offers, and packages.

Essential Skills:

Communication:

Excellent verbal and written communication skills are crucial for interacting with guests and other departments.

Good Personality

Customer Service:

A customer-oriented attitude and a passion for providing exceptional service are essential.

Problem-Solving:

The ability to quickly and effectively resolve guest issues and concerns is vital.

Organization:

Strong organizational and time-management skills are needed to handle multiple tasks and priorities.

Adaptability:

The ability to adapt to changing situations and handle various guest requests is important.

Language Proficiency:

Fluency in English is typically required, and knowledge of additional languages is often an advantage.

Computer Literacy:

Familiarity with computer systems for guest management and record-keeping is often necessary.

Job Type: Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

Work Location: In person

Speak with the employer
+91 9769849252