Guest Relations Executive

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Job Summary:

Guest Relations Executive

You will handle guest inquiries, resolve complaints, manage special requests, and coordinate with all departments (housekeeping, F&B, front office) to deliver a seamless and personalized guest experience.

Key Responsibilities:

• Greet guests with a friendly and professional attitude upon arrival.
• Handle check-ins, check-outs, and reservation queries with efficiency.
• Address guest concerns or complaints promptly and professionally.
• Provide resort information, activity recommendations, and local area guidance.
• Maintain records of guest preferences and feedback for future visits.
• Assist in coordinating special occasions like birthdays, anniversaries, or honeymoons.
• Work closely with housekeeping and F&B teams to ensure guest satisfaction.
• Promote resort services and activities (spa, beach events, dining, etc.).
• Ensure guest satisfaction scores and online reviews reflect high-quality service.

Requirements:

• Proven experience in hospitality, preferably in guest relations or front office.
• Excellent communication and interpersonal skills.
• Warm personality with a passion for service and problem-solving.
• Ability to handle high-pressure situations with calm and professionalism.
• Proficiency in using hotel management software (PMS) is an advantage.
• Flexible to work in shifts, weekends, and holidays.