Company Description Havelock Island Beach Resort, situated at Havelock Island (Swaraj Dweep) in the Andaman Islands, offers a complete holiday resort experience. The resort features eco-friendly sea-facing cottages with luxurious amenities and facilities. With an in-house scuba dive center meeting world-class standards and various water sports like snorkeling and parasailing, the resort is a haven for adventure enthusiasts. Havelock Island Beach Resort also hosts destination beach weddings, beachside candlelight dinners, DJ parties, and film shootings, providing a unique and memorable experience for its guests. Role Description This is a full-time on-site role for Hospitality Staff located at Havelock Island Beach Resort. The Hospitality Staff will be responsible for ensuring an exceptional guest experience by providing attentive and efficient service. Daily tasks include greeting guests, managing check-ins and check-outs, handling reservations, responding to guest inquiries, maintaining cleanliness and organization of the premises, and assisting with event coordination. The role requires collaboration with various departments to ensure high standards of hospitality and customer satisfaction. Qualifications Experience in customer service and guest relations Knowledge of hospitality management and operations Skills in communication, organization, and time management Ability to manage reservations and handle front desk activities Capability to perform housekeeping tasks and maintain cleanliness standards Flexibility to work in shifts and handle varying job responsibilities Relevant certifications or degrees in hospitality management are a plus Proficiency in multiple languages is an advantage Show more Show less
Job Title: Guest Relations Executive Location: HAVELOCK ISLAND BEACH RESORT PVT LTD, Andaman Islands, Department: FRONT OFFICE Reports To: Operations Head Job Summary: We are seeking a warm, enthusiastic, and customer-focused Guest Relations Executive to join our team at our premium beach resort . As a GRE, you will be the face of the resort, responsible for creating memorable guest experiences from arrival to departure. You will ensure every guest feels welcomed, attended to, and satisfied throughout their stay. You will handle guest inquiries, resolve complaints, manage special requests, and coordinate with all departments (housekeeping, F&B, front office) to deliver a seamless and personalized guest experience. Key Responsibilities: Greet guests with a friendly and professional attitude upon arrival. Handle check-ins, check-outs, and reservation queries with efficiency. Address guest concerns or complaints promptly and professionally. Provide resort information, activity recommendations, and local area guidance. Maintain records of guest preferences and feedback for future visits. Assist in coordinating special occasions like birthdays, anniversaries, or honeymoons. Work closely with housekeeping and F&B teams to ensure guest satisfaction. Promote resort services and activities (spa, beach events, dining, etc.). Ensure guest satisfaction scores and online reviews reflect high-quality service. Requirements: Proven experience in hospitality, preferably in guest relations or front office. Excellent communication and interpersonal skills. Warm personality with a passion for service and problem-solving. Ability to handle high-pressure situations with calm and professionalism. Proficiency in using hotel management software (PMS) is an advantage. Flexible to work in shifts, weekends, and holidays.