Job
Description
Job Title: Guest Relations Executive Location: Café Khoblu, Shimla, Himachal Pradesh Employment Type: Hybrid (On-site and Remote) About MeenaBagh Homes & Café Khoblu: MeenaBagh Homes is renowned for its eco-conscious homestays that blend traditional Himachali architecture with modern comforts. Our properties are pet-friendly, LGBTQ+ inclusive, and committed to sustainability, offering guests a unique and authentic experience in the Himalayas. Café Khoblu, nestled in the heart of Shimla, is a warm, art-forward community café that celebrates local produce, culture, and connection. Position Overview: We are seeking a personable, diligent, and tech-savvy Guest Relations Executive to be the bridge between our guests and the MeenaBagh & Khoblu experience. This hybrid role requires both a physical presence at the café (especially on weekends) and remote availability for handling guest calls, inquiries, and documentation. The role also includes liaisoning and backend coordination with service providers and authorities. Key Responsibilities: Guest Relations & Experience Handle guest check-ins and check-outs Manage property bookings, queries, availability, pricing, and follow-ups Coordinate guest experiences and events at Café Khoblu Act as the go-to point for any feedback, suggestions, or concerns Liaisoning & Documentation Support documentation related to guest stays, operations, vendor contracts, and staff Liaise with local vendors, partners, and service authorities as required Assist with compliance-related and routine documentation work for both MeenaBagh and Café Khoblu Operations & Communication Coordinate with housekeeping and kitchen teams for smooth daily operations Upsell café specials and MeenaBagh’s in-house products to enhance guest experience Manage and respond to digital bookings, reviews, and guest communications on various platforms Support owners with backend tasks, updates, and special projects Work Structure: Hybrid role — 4–5 days per week at Café Khoblu (mandatory weekends), rest remote Must be available on-call during working hours throughout the week Travel to other MeenaBagh properties may be required once or twice a year Qualifications: Graduate (mandatory) At least 1 year of prior experience in hospitality Fluency in Hindi and English Pleasant and professional personality with excellent communication skills Tech-savvy; should be comfortable with booking engines, digital tools, and basic reporting Only local candidates from Shimla or nearby areas are eligible Dress Code: Semi-formal to formal attire as per the brand aesthetic Compensation & Benefits: Competitive salary (commensurate with experience) Staff meals during café shifts Staff discounts applicable after 3-month probation Performance reviews based on KRAs, diligence, and behavior Probation Period: Minimum 3 months Reporting To: The Owners of MeenaBagh Homes & Café Khoblu Joining Date: Preferred start by 30th May Hiring Process: 1. CV Screening 2. Telephonic Interview 3. In-person Meet To Apply: Email your resume and a short cover letter to cafekhoblu@gmail.com with the subject: “Application for Guest Relations Executive” Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Paid sick time Paid time off Work from home Schedule: Day shift Evening shift Rotational shift Supplemental Pay: Commission pay Ability to commute/relocate: Shimla, Himachal Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Required) Experience: Hospitality: 1 year (Required) Language: English and Hindi (Preferred) English (Preferred) Location: Shimla, Himachal Pradesh (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Willingness to travel: 25% (Preferred) Work Location: In person Speak with the employer +91 7428760304 Expected Start Date: 28/05/2025
