Guest Relation Executive

§ Explain hospital services to every walk-in and registered patient and ensure conversions

§ Implementation of clinical and administrative protocols & procedures.

§ Act as a SPOC (Single point of contact) to ensure proper deliverables to

clients and to maintain long lasting relationships with them

§ Responsible to have complete orientation of operating software of Hospital.

§ To conduct daily briefing with staff for day to day activates.

§ Coordinating with all OT staff /MICU staff/ Billing staff/ for planned major surgery procedures, surgery clearance and patient shifting.

§ Ensure the Hospital is clean in coordination with the House Keeping Department.

§ Coordinating with all laboratory in-charge and Bio medical in charge and ensure that all equipment’s should be in working order.

§ Responsible for efficient functioning of front office personnel processes system and ensure Front office Team awareness and readiness towards emergency

§ To achieve 90% and above score in patient satisfaction index on a monthly basis.

§ Investigate and resolved customer inquiries and complaints in a timely and empathetic manner

§ To make inpatient rounds, ask open-ended questions to assess patient needs and ensure the services provided delight the patient and patient family members.

§ Provide prompt, courteous, efficient and personalized service to all patients.

§ To foster peer support; provide training to others regarding the hospital wide policies and processes.

§ To extend support and coordinate services in line with the Clinical Team’s & Nursing Team’s requirement.

§ To constantly interact with respective departments to negotiate and expedite scheduling and completion of tests, procedures, and consultations.

§ Coordinating with Credit Helpdesk/Billing Team for credit patients and updating the patients/patient family members regarding their approval status at periodic interval.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Leave encashment
• Paid time off
• Provident Fund

Work Location: In person