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NEXTENTI TECH PRIVATE LIMITED
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Guest Relation Executive

Guest Relation Executive

NEXTENTI TECH PRIVATE LIMITED

1 - 2 years

1 - 3 Lacs

hyderabad

Posted:2 hours ago| Platform:

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Skills Required

guest relation guest service guest satisfaction administration customer service hospital administration communication and interpersonal skills guest relation executive guest feedback hospitality hotel management hospital swift

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Greet and welcome guests with a warm and friendly demeanor, ensuring a positive first impression

Address guest inquiries, concerns, and special requests promptly and professionally, providing accurate information and personalized solutions

Coordinate with various departments to ensure seamless guest experiences, from check-in to check-out

Maintain up-to-date knowledge of hotel services, amenities, and local attractions to offer recommendations and enhance guest experiences

Handle guest feedback and complaints with empathy and efficiency, ensuring swift resolution and guest satisfaction

Assist in organizing and executing guest-related events, activities, and special occasions

Ensure the guest reception area is tidy, organized, and equipped with necessary materials and information

Maintain and update guest records, preferences, and feedback in the hotel management system

Required Qualifications

Proven experience in a customer service or hospitality role, with a strong emphasis on guest relations

Excellent communication and interpersonal skills, with a genuine passion for providing exceptional guest service

Strong problem-solving abilities and the capacity to manage challenging situations with poise

Proficient in using hotel management software and basic office applications

Ability to work flexible hours, including weekends and holidays, to accommodate guest needs

A high school diploma or equivalent; a hospitality degree or certification is a plus

Multilingual abilities are advantageous for interacting with a diverse clientele

Workplace Culture

Our team is dedicated to creating memorable experiences for every guest, fostering a culture of excellence and hospitality

We value collaboration and teamwork, encouraging open communication and mutual support among team members

Our workplace is vibrant and dynamic, offering opportunities for professional growth and development in the hospitality industry

We celebrate diversity and inclusivity, ensuring a welcoming and respectful environment for both staff and guests

We emphasize the importance of work-life balance, promoting a healthy and enjoyable work atmosphere for all employees.

Google Map Location

Location Mehdipatnam, Hyderabad, Telangana 500028

Qualification MHA

Department Hospital Administration

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Guest Relation Executive