Guest Relation Executive

Guest Relations Executive – Food Square (Santacruz, Mumbai)

Location: Santacruz, Mumbai

Company: Food Square

Experience: 3–4 years in guest-facing, hospitality, or retail roles

Salary: ₹4.8 LPA – ₹6 LPA

Candidate Profile: Female, impeccably presentable, excellent spoken and written English communication

Key Responsibilities:

• Warmly welcome guests arriving at Food Square’s experiential venues (e.g., café, pasta mill, cheese corner), providing a positive, memorable first impression.
• Serve as the main point of contact for guests—address inquiries, assist with seating, guide them through store formats, recommend products or experiences, and handle requests proficiently.
• Collect guest feedback, communicate any concerns, and collaborate with management to resolve issues swiftly and maintain service standards.
• Maintain a polished reception or greeting area, ensuring cleanliness and readiness.
• Assist team members as needed—help with service during peak periods or special culinary events.
• Uphold brand image and ambiance—adhering to dress code, grooming, and etiquette standards

Desired Skills & Qualifications

• Exceptional spoken and written English, with the ability to engage guests confidently and professionally.
• At least 3 years of experience in front-of-house roles—guest relations, hospitality, café service, or retail.
• Outstanding interpersonal skills—friendly, approachable, and customer-centric.
• Strong organizational capability and ability to multitask in a dynamic, bustling environment.
• Basic familiarity with POS systems, reservation platforms, or experience working in café/retail operations is a plus.
• A sharp eye for detail and brand presence—well-groomed appearance, poised demeanor.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Speak with the employer
+91 9538331430