Guest Relation Executive

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Reports To:

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Position Overview

Guest Relation Executive (GRE)

Key Responsibilities

• Guest Engagement & Service

• Welcome and greet all guests with professionalism, warmth, and courtesy.
  
• Manage guest reservations, seating arrangements, and waiting lists efficiently.
  
• Anticipate guest needs and ensure their dining experience exceeds expectations.
  
• Build strong rapport with regular guests and VIPs to encourage repeat visits.
  
• Handle guest feedback, complaints, and requests promptly and effectively.
  

• Coordination & Communication

• Communicate guest preferences and special occasions to service and kitchen teams.
  
• Work closely with servers, hosts, and managers to ensure smooth service flow.
  
• Maintain an updated record of reservations, guest profiles, and feedback.
  

• Brand Representation

• Uphold the restaurants image, standards, and hospitality culture.
  
• Provide accurate information about menu items, promotions, and events.
  
• Ensure the reception and dining areas are tidy, presentable, and inviting at all times.
  

• Administrative Duties

• Prepare daily reports on reservations, guest feedback, and VIP arrivals.
  
• Assist in managing online reviews and guest engagement platforms (Google, TripAdvisor, etc.).
  
• Support marketing or guest loyalty initiatives as directed by management.
  

Qualifications & Skills

• Bachelors Degree / Diploma in Hospitality Management, Tourism, or related field (preferred).
  
• Minimum

  1–3 years of experience

  in guest relations or front-of-house roles in the restaurant or hospitality industry.
• Excellent communication and interpersonal skills.
  
• Strong problem-solving abilities and attention to detail.
  
• Proficient in MS Office and restaurant reservation systems (e.g., OpenTable, Resy).
  
• Positive attitude, well-groomed appearance, and professional demeanor.
  
• Multilingual ability is an added advantage.
  

Key Competencies

• Customer-focused mindset
  
• Team collaboration
  
• Poise under pressure
  
• Empathy and active listening
  
• Time management and multitasking
  
• Conflict resolution
  

Work Conditions

• Flexible to work

  shifts, weekends, and holidays

  .
• Standing for extended periods during service hours.
  
• Interaction with guests and staff in a fast-paced environment.

Interested Candidate contact at hr@eunoiahospitality.in or call 9167779104.