Guest Relation Executive

Casagrand

1 - 5 years

2 - 3 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

front desk gre hospitality front office guest handling guest relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide exceptional guest service by handling guest queries, concerns, and feedback in a professional manner.
Ensure seamless check-in/check-out processes for guests, including processing reservations and managing room assignments.
Maintain accurate records of guest interactions, transactions, and communication through our PMS system.
Collaborate with other departments (e.g., housekeeping) to ensure smooth operations and resolve any issues that may arise during the day.
Uphold the hotel's standards of hospitality excellence at all times.

Desired Candidate Profile

1-5 years of experience in front office or related field (front desk, GRE).
Strong knowledge of Guest Relationship Management principles and practices.
Excellent communication skills with ability to handle diverse customer needs effectively.
Proficiency in using computer systems (PMS) efficiently.

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