Guest Relation Executive

To create a warm, premium, and professional first point of contact for all walk-in customers at the project sales lounge, ensuring seamless visitor management, exceptional hospitality, and smooth coordination with the Sales team.

Key Responsibilities

A. Customer Engagement & Front Desk Management

• Greet all walk-in customers with warmth, courtesy, and professionalism.
• Register customer details and update the walk-in sheet/CRM software.
• Brief customers on amenities, sales lounge process, and wait time.
• Offer beverages, ensure visitor comfort, and maintain a hospitality experience.
• Maintain a clean, organized, and aesthetic reception and lounge area.

B. Coordination with Sales Team

• Allocate walk-ins to the assigned sales manager as per roster.
• Maintain real-time communication regarding customer wait times.
• Ensure smooth handover of customers to sales advisors.

C. Administrative & Record Keeping

• Maintain daily visitor log, enquiry forms, and feedback forms.
• Manage calls, emails, and handle inquiries professionally.
• Ensure availability of brochures, flyers, inventory sheets, and project displays.

D. Lounge Experience Management

• Monitor cleanliness, ambience, music, fragrance, lighting, and overall experience.
• Coordinate with housekeeping, security, and pantry teams.
• Ensure marketing collaterals, digital screens, and samples are properly displayed.

E. Customer Delight Initiatives

• Assist in event coordination during launch events, festivals, or promotional activities.
• Take customer feedback and escalate concerns to the CRM/Sales Manager.
• Provide concierge-style support (parking assistance, guiding to show flat, etc.)

Skills & Competencies

• Excellent communication & interpersonal skills
• Presentable with a warm and pleasant personality
• Basic computer skills (MS Office, CRM tools)
• Customer service orientation
• Ability to handle pressure and multi-task
• Positive attitude & professionalism

Qualification & Experience

• Graduate (Hospitality/Management preferred)
• 3 - 6 years of experience in front office, hospitality, aviation, or real estate
• Fluency in English, Hindi & Marathi (additional regional languages preferred)