Guest Relation Executive

3 years

2 Lacs

Posted:6 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Guest Relations Executive (GRE)
Location: (Specify)
Department: Front Office / Food & Beverage
Reporting To: Restaurant Manager / Front Office Manager

Job Summary:

The Guest Relations Executive (GRE) is responsible for welcoming guests, ensuring a positive first impression, handling guest interactions, and maintaining high standards of hospitality to enhance overall guest satisfaction.

Key Responsibilities:

  • Greet and welcome guests warmly upon arrival
  • Manage reservations, waiting lists, and table allocations
  • Coordinate with service staff for smooth guest seating
  • Handle guest feedback, complaints, and special requests professionally
  • Ensure VIP and regular guests receive personalized service
  • Maintain guest records and preferences
  • Assist in events, promotions, and special occasions
  • Ensure front desk and reception area cleanliness
  • Follow grooming, hygiene, and brand standards

Skills & Requirements:

  • 1–3 years of experience in guest relations / front office / hospitality
  • Excellent communication and interpersonal skills
  • Presentable personality with a service-oriented mindset
  • Ability to handle guests politely and calmly
  • Basic knowledge of reservation systems and POS is an advantage

Qualification:

  • Graduate / Diploma in Hotel Management preferred
  • Fresher with good communication skills can also apply

Salary & Benefits:

  • Salary: (As per experience and standards)
  • Service charge / incentives (if applicable)
  • Weekly off, duty meals, and other benefits

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Work Location: In person

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