Guest Relation & Events Manager

To ensure exceptional guest experiences through proactive service, relationship management, and seamless event execution. The role focuses on enhancing guest satisfaction, managing events, and driving repeat and referral business through personalized engagement and service excellence.

Key Responsibilities:

Guest Relations:

• Welcome and interact with guests, ensuring high standards of hospitality and service.
• Handle guest queries, feedback, and complaints promptly and professionally.
• Maintain guest databases, track preferences, and ensure personalized experiences for repeat guests.
• Coordinate with F&B and Operations teams to ensure smooth guest service.
• Develop and implement guest engagement activities, programs, and surprise & delight initiatives.
• Monitor guest satisfaction through feedback platforms (TripAdvisor, Google, Zomato, etc.) and initiate improvements.

Events Management:

• Plan, coordinate, and execute in-house events, private parties, and corporate gatherings.
• Liaise with clients to understand requirements, design event plans, and ensure flawless execution.
• Manage event logistics — décor, entertainment, vendor coordination, and on-site supervision.
• Work closely with the culinary and service teams to design event menus and experiences.
• Maintain cost control and ensure profitability of all events.
• Create post-event reports, track ROI, and maintain event records.

Marketing & Coordination:

• Collaborate with the marketing team for event promotions, social media coverage, and guest engagement campaigns.
• Support influencer collaborations and brand events.
• Maintain strong community and corporate relationships to drive business.

Qualifications & Experience:

• Bachelor’s degree in Hospitality Management / Event Management / Marketing or equivalent.
• Minimum 3–5 years of experience in guest relations and event management within the hospitality industry.
• Proven experience in handling premium clientele and organizing events end-to-end.

Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-centric approach with attention to detail.
• Creative thinking and problem-solving skills.
• Proficiency in MS Office and event management tools/software.
• Knowledge of social media and basic marketing coordination.