Guest Experience Associate

Guest Experience Host (Front of House)

📍 Full-time | On-site | Jodhpur

About ZOA

ZOA is a thoughtfully designed dining and social destination built on simplicity, balance, and understated elegance.

Every guest interaction at ZOA is intentional — calm, warm, and respectful.

The Guest Experience Host is the first and last impression of ZOA.

The Role

We’re looking for a Guest Experience Host to manage the front desk / hostess desk and ensure every guest feels welcomed, guided, and cared for from the moment they arrive.

This role is not just about seating — it’s about presence, tone, and attention.

What You’ll Do

• Welcome guests with warmth, confidence, and composure
• Manage reservations, walk-ins, and waitlists smoothly
• Escort guests to their tables and explain seating zones when needed
• Coordinate closely with service and floor teams to ensure seamless seating flow
• Handle basic guest queries and special requests with clarity and care
• Maintain the front desk area in a clean, calm, and organised manner
• Observe guest mood and communicate preferences or concerns to the team
• Ensure guests leave with a positive final impression of ZOA

What We’re Looking For

• Pleasant personality with calm and confident communication
• Well-groomed, presentable, and attentive to detail
• Comfortable speaking in English and Hindi (local language is a plus)
• Ability to stay composed during busy hours
• Prior experience in hospitality or front-desk roles is a plus (training will be provided)

Why ZOA

• Work in a premium, design-led environment
• Be part of a team that values calm service and genuine hospitality
• Opportunity to grow within a quality-focused brand
• Structured systems and clear expectations

Work Type: Full-time, on-site

Location: Jodhpur

Compensation: Based on experience and role fit

To Apply

Please share:

• Your resume
• A recent photograph

📩 Apply via DM or email at team@zoaindia.com