Guest Experience Associate

About the Role:

Guest Experience Associate

Key Responsibilities:

• Handle guest communication via phone and WhatsApp with courtesy and professionalism.
• Coordinate with departments for

  pre-arrival arrangements

  and

  special guest requests

  .
• Conduct

  post-checkout follow-ups

  and collect valuable guest feedback.
• Maintain and update

  guest data in Excel

  and prepare daily/weekly reports.
• Support in driving

  online reviews, ratings

  , and

  guest satisfaction initiatives

  .
• Assist in compiling insights, trends, and follow-up actions for the Guest Experience Department.

What We're Looking For:

• Excellent verbal and written communication skills (English & Hindi).
• Basic knowledge of

  MS Excel

  and reporting tools.
• Warm, polite, and guest-centric attitude.
• Strong attention to detail and ability to multitask.
• Prior hospitality or customer service experience is an advantage.

Why Join Us:

Be part of a dynamic team that defines guest happiness at Regenta Central Antarim.

Guest Relations, Experience Management,