Guest Experience Associate

Role Type:

Reports to:

Benne – Heritage Bangalore Dosa

Akhil and Shriya — a filmmaker and a psychologist — shared a deep love for dosas. Missing the Bangalore dosa in Mumbai, they perfected a recipe and discovered the true secret: a great dosa is made with honour, respect, and care. At Benne we serve food we love — with honesty, warmth, and heart.

Guest Experience & Service

• Greet guests warmly and ensure a positive first impression
• Guide guests through the menu, answer questions, and offer thoughtful recommendations
• Accurately take orders on POS and communicate special requests clearly to the kitchen
• Stay attentive during peak hours to ensure smooth service flow and minimal wait times

Dine-in & Floor Coordination

• Manage seating, table turnover, and dining area readiness
• Coordinate with the kitchen to track orders and ensure timely service
• Communicate wait times clearly and manage guest expectations

Service Recovery & Feedback

• Resolve minor guest concerns with empathy and confidence
• Escalate critical issues when needed and maintain calm under pressure
• Capture guest feedback, compliments, and observations for improvement

Ambience & FOH Standards

• Maintain cleanliness, organisation, and stocking of all guest-facing areas
• Ensure music, lighting, and overall ambience align with the brand experience

Teamwork & Culture

• Act as a bridge between guests and the kitchen team
• Support FOH teammates during rush hours and shift changes
• Lead by example in professionalism, warmth, and attention to detail
  

• Strong communication and people skills
• A natural sense of hospitality and problem-solving
• Ability to stay composed and efficient in fast-paced environments
• Prior FOH or guest-facing experience preferred
  

• A people-first, respectful work culture
• Opportunity to grow with a brand rooted in authenticity
• A team that values warmth, quality, and consistency

Compensation

Competitive and based on experience.

To Apply

Email your resume to hr@shimowfoods.com

 with the subject line:

“Guest Experience Associate – Mumbai :)”

At Benne, every shift is another chance to make someone’s day.