GSA - Front Office

Job Title: Front Office – Guest Service Associate (GSA)
Department: Front Office
Reports To: Front Office Supervisor / Front Office Manager
Job Type: Full-Time
Location: Fragrant Nature Resort, Kollam

Job Summary:
The Front Office Guest Service Associate (GSA) is the first point of contact for guests and plays a crucial role in delivering a warm welcome and exceptional hospitality. The GSA handles guest check-ins, check-outs, and inquiries while ensuring a smooth and efficient front desk operation.

Key Responsibilities:

• Greet guests upon arrival with a friendly and professional attitude.
• Handle check-in and check-out procedures accurately and efficiently.
• Manage guest registrations and ensure all required information is recorded in the Property Management System (PMS).
• Assist with room assignments and issue key cards.
• Respond to guest queries, requests, and complaints promptly and professionally.
• Handle phone calls, emails, and online booking inquiries.
• Maintain a neat and organized front desk and lobby area.
• Coordinate with housekeeping and other departments to fulfill guest needs.
• Process payments, prepare bills, and maintain the cash float.
• Ensure guest privacy, data security, and adherence to hotel policies.
• Provide accurate information about hotel facilities, services, and local attractions.
• Log guest feedback and report any service recovery issues to supervisors.

Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Rotational shift

Work Location: In person