Job Title: Front Office – Guest Service Associate (GSA) Department: Front Office Reports To: Front Office Supervisor / Front Office Manager Job Type: Full-Time Location: Fragrant Nature Resort, Kollam Job Summary: The Front Office Guest Service Associate (GSA) is the first point of contact for guests and plays a crucial role in delivering a warm welcome and exceptional hospitality. The GSA handles guest check-ins, check-outs, and inquiries while ensuring a smooth and efficient front desk operation. Key Responsibilities: Greet guests upon arrival with a friendly and professional attitude. Handle check-in and check-out procedures accurately and efficiently. Manage guest registrations and ensure all required information is recorded in the Property Management System (PMS). Assist with room assignments and issue key cards. Respond to guest queries, requests, and complaints promptly and professionally. Handle phone calls, emails, and online booking inquiries. Maintain a neat and organized front desk and lobby area. Coordinate with housekeeping and other departments to fulfill guest needs. Process payments, prepare bills, and maintain the cash float. Ensure guest privacy, data security, and adherence to hotel policies. Provide accurate information about hotel facilities, services, and local attractions. Log guest feedback and report any service recovery issues to supervisors. Job Type: Full-time Pay: ₹13,000.00 - ₹15,000.00 per month Benefits: Food provided Provident Fund Schedule: Rotational shift Work Location: In person
Job Title: Front Desk Associate Department: Front Office Reports To: Front Office Supervisor / Front Office Manager Job Type: Full-Time Location: Fragrant Nature Resort, Kollam. Job Summary: The Front Desk Associate is the face of the hotel and plays a crucial role in creating a welcoming and professional first impression. This position involves handling guest check-in/check-out, responding to queries, coordinating with various departments, and ensuring overall guest satisfaction. Key Responsibilities: Welcome guests upon arrival with a friendly and professional demeanor. Perform check-in and check-out procedures efficiently. Answer phone calls, emails, and assist with room bookings and inquiries. Maintain up-to-date knowledge of room rates, availability, and hotel promotions. Handle guest complaints, feedback, and requests promptly and effectively. Process payments, prepare bills, and handle cash or card transactions. Maintain guest records and ensure data accuracy in the hotel’s PMS Coordinate with housekeeping and other departments for guest requests. Ensure the front desk area is tidy, organized, and stocked with necessary materials. Uphold hotel security, safety, and privacy standards at all times. Job Type: Full-time Pay: ₹13,000.00 - ₹15,000.00 per month Benefits: Food provided Provident Fund Schedule: Rotational shift Work Location: In person
Job Title: Front Office – Guest Service Associate (GSA) Department: Front Office Reports To: Front Office Supervisor / Front Office Manager Job Type: Full-Time Location: Fragrant Nature Resort, Kollam Job Summary: The Front Office Guest Service Associate (GSA) is the first point of contact for guests and plays a crucial role in delivering a warm welcome and exceptional hospitality. The GSA handles guest check-ins, check-outs, and inquiries while ensuring a smooth and efficient front desk operation. Key Responsibilities: Greet guests upon arrival with a friendly and professional attitude. Handle check-in and check-out procedures accurately and efficiently. Manage guest registrations and ensure all required information is recorded in the Property Management System (PMS). Assist with room assignments and issue key cards. Respond to guest queries, requests, and complaints promptly and professionally. Handle phone calls, emails, and online booking inquiries. Maintain a neat and organized front desk and lobby area. Coordinate with housekeeping and other departments to fulfill guest needs. Process payments, prepare bills, and maintain the cash float. Ensure guest privacy, data security, and adherence to hotel policies. Provide accurate information about hotel facilities, services, and local attractions. Log guest feedback and report any service recovery issues to supervisors. Job Type: Full-time Pay: ₹13,000.00 - ₹15,000.00 per month Benefits: Food provided Provident Fund Schedule: Rotational shift Work Location: In person
Job Title: Housekeeping Associate Department: Housekeeping Reports To: Housekeeping Supervisor / Executive Housekeeper Job Type: Full-Time Location: Fragrant Nature Resort, Kollam Job Summary: The Housekeeping Associate is responsible for ensuring cleanliness, orderliness, and overall hygiene of guest rooms, public areas, and back-of-house spaces. The role contributes directly to guest satisfaction by providing a clean, comfortable, and welcoming environment. Key Responsibilities: Clean and prepare guest rooms, including making beds, dusting, vacuuming, and replenishing amenities. Clean bathrooms thoroughly, including sinks, toilets, mirrors, and floors. Restock supplies such as towels, toiletries, water bottles, and minibar items (if applicable). Maintain cleanliness in corridors, public restrooms, and service areas. Handle guest laundry and linen as per standards, if assigned. Report maintenance issues or damaged items immediately to the supervisor. Follow the hotel's SOPs for cleaning, room setup, and safety procedures. Manage and organize housekeeping trolley and supplies efficiently. Follow guest privacy guidelines and avoid unnecessary disturbances. Adhere to health and safety regulations and hygiene standards. Report lost and found items as per hotel policy. Job Type: Full-time Pay: ₹13,000.00 - ₹15,000.00 per month Benefits: Food provided Provident Fund Schedule: Rotational shift Work Location: In person