Front Desk Associate

0 years

1 Lacs

Posted:17 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Front Desk Associate

Department: Front Office

Reports To: Front Office Supervisor / Front Office Manager

Job Type: Full-Time

Location: Fragrant Nature Resort, Kollam.

Job Summary: The Front Desk Associate is the face of the hotel and plays a crucial role in creating a welcoming and professional first impression. This position involves handling guest check-in/check-out, responding to queries, coordinating with various departments, and ensuring overall guest satisfaction.

Key Responsibilities:

  • Welcome guests upon arrival with a friendly and professional demeanor.
  • Perform check-in and check-out procedures efficiently.
  • Answer phone calls, emails, and assist with room bookings and inquiries.
  • Maintain up-to-date knowledge of room rates, availability, and hotel promotions.
  • Handle guest complaints, feedback, and requests promptly and effectively.
  • Process payments, prepare bills, and handle cash or card transactions.
  • Maintain guest records and ensure data accuracy in the hotel’s PMS
  • Coordinate with housekeeping and other departments for guest requests.
  • Ensure the front desk area is tidy, organized, and stocked with necessary materials.
  • Uphold hotel security, safety, and privacy standards at all times.

Job Type: Full-time

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Schedule:

  • Rotational shift

Work Location: In person

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