Passionate about customer obsession? We live and breathe it! If you're a curious soul ready to roll up your sleeves and solve customer challenges, we have a treat for you!
We're looking for hardworking, high-energy, and innovative folks who thrive on teaming with enterprise clients to crack tough problems. Join us and be part of a team dedicated to delivering outstanding customer experiences!
📍 Location:
Experience Range:
Roles and Responsibilities
- Handle end-to-end implementation of
Bizom
, a leading SaaS/cloud-based supply chain automation product for the FMCG industry. - Understand software architecture and configure the product to match customer requirements.
- Work with master data, assist with service requests, and troubleshoot data-related issues.
- Interact with clients and communicate their requirements to internal teams.
- Coordinate with stakeholders and provide technical assistance to clients within SLA.
- Help customers generate reports and offer thorough expertise on the product and its usage.
- Document client requirements and get sign-off.
- Conduct quality checks of deliverables and run UAT with the client, ensuring sign-off.
- Ensure user adoption post-go-live and share regular updates with the client.
Requirements
- Excellent communication skills (written and verbal) with strong documentation skills.
- Computer and mobile-savvy with working knowledge of MS Excel.
- Understanding of the FMCG business model.
- Willingness and eagerness to work in a high-pressure, fast-growing startup environment.
- Experience in SaaS product onboarding and support is an added advantage.
What’s It Like to Work With Our Customer Success Team?
- The mantra of getting ahead is getting a kick out of everything you do!
- Be part of a team that’s spreading its wings overseas.
- Work with highly ambitious, result-oriented people from across the globe.
- Own and develop your own strategies — and fly with them!
- Be a pillar of a fast-paced, high-growth business, managing projects for Fortune 500 companies and other enterprise clients.
- Become a key consultant and gain in-depth insight by becoming an expert in your vertical.
- Drive business outcomes by helping customers shift to mobile-first technologies — impacting countless lives.
Why Mobisy?
- We are happy souls, working together and having each other’s back! People, Product, Profit -that’s our motto.
- Fly beyond your imagination - we believe in giving wings to your passion.
- No kindergarten here - we fall, we learn, and we stick together like chewing gum.
- We jam together! Whether it's code, a pitch, or a plan - collaboration is our secret sauce. We win as one.
- Little things add up! We believe in
compounding
- small efforts every day lead to big, magical outcomes. - We trust our people and give them the freedom to act, explore, and deliver sustainable results.
- We celebrate success hard - and failures even harder. It’s always a collective win or a collective miss.
- Have buddies and mentors - but be your own boss too.
- Know your people - talk, chat, learn, and share. Access anyone in the family, anytime.
- Stay quiet. Stay foolish. Speak up, do the right thing, and always keep our clients and company in mind.
- We roll up our sleeves, get our hands dirty, dream big, and achieve together.
What Will You Get While Working With Mobisy?
Work is Fun:
We believe work is fun - and we go the extra mile to make sure you enjoy what you do every day.Design Your Own Role:
You don’t just fit into a job - we let you shape it. Take up what excites you, and we’ll back you with trust and responsibility.Freedom to Own Your Work:
Less rules, more trust. You get the freedom to figure things out your way — with the right support when needed.Take Full Ownership:
It’s your ship. You steer it. You own it. You make things happen.Grow into a Leader:
This isn’t just a job - it’s your launchpad to becoming a strong, independent leader.People Come First:
Always. We back our people through thick and thin. That’s our culture.Stay Fit & Feel Good:
We care about your health - with fitness activities, sports, and regular wellness sessions to keep you balanced.Happy Tummy, Happy You:
Enjoy fresh, tasty meals every day at our very own in-house cafeteria. We take food seriously!
What Will YouNotGet?
Punch In, Punch Out Culture:
We hate login-logout rules. Du-uh! We’re not in school. We care about outcomes, not clock-watching.Spoon-Feeding:
No hand-holding here. You’ll get all the support you need — but you’re expected to take charge and carve your own path.- Too Many Rules – We don’t overload you with rigid processes. We offer simple guidelines and a helping hand—ownership is all yours.
- Yes-Mam, No-Mam Culture – We respect ideas, not titles. Speak up, challenge, build—no sir/ma’am culture here.
- Blame Games – We own our wins and our misses—together. We don’t point fingers, we fix things.
Ready to Apply?
If you find the above details interesting, we encourage you to apply! We are building a diverse team whose skills balance and complement one another.
Mobisy Technologies
