Job
Description
Group Manager - Transformational Quality - Shipping & Logistics - 10+ years - Pune Location - Pune (on-site), Lead enterprise-level quality transformation across diverse verticals by driving data-led improvement initiatives, managing SLA compliance, and fostering a culture of continuous excellence. Your Future Employer A trusted global partner in business services and process excellence. Responsibilities Leading strategic quality and transformation initiatives across back-office operations. Driving continuous improvement using Six Sigma and customer insight (VOC/CSAT). Managing SLA performance metrics and client-aligned quality initiatives. Leading cross-functional teams and mentoring Assistant Managers. Executing quality transition deliverables for new client accounts and logos. Requirements Black Belt certification – Mandatory. Minimum two Black Belt projects led – Mandatory. Minimum 4 years of hands-on experience in transformational quality. Proficiency in quality tools and platforms like Tableau, Power BI, DataMart, or SQL – Preferred. Experience in team leadership and cross-functional collaboration. What is in it for you – Leadership role with ownership of strategic transformation goals. Exposure to high-impact projects across multiple verticals. Opportunity to lead quality across both transactional and transformational dimensions. Reach us – If you think this role is aligned with your career, kindly write me an email along with your updated CV on abhishek.pushkar@crescendogroup.in for a confidential discussion on the role. Disclaimer – Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note – We receive a lot of applications on a daily basis, so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords – Crescendo Global, business transformation, quality improvement, process transformation, shipping, logistics, customer experience, customer satisfaction, CSAT, voice of customer, VOC, strategic initiatives
