9 Voc Jobs

As a Lead Generation & Conversion professional in Gurgaon, your role will involve generating a sales funnel and assisting the sales manager in converting clients. You will be responsible for carrying monthly, quarterly, and annual sales targets, with the aim to exceed them. Working closely with teams on existing pipelines and creating new funnels for each Target Audience will be crucial. Gathering Voice of Customer (VOC) from customer feedback and effectively communicating it to team members is also a key aspect of your role. Additionally, you will need to coordinate sales efforts within your team and collaborate with cross-functional teams to drive results. Key Responsibilities: - Generate ...

Role Overview: As a Service Desk professional at Computacenter in Bangalore, you will have the opportunity to be part of a growing organization that values career advancement, professional development, innovation, and creativity. You will play a key role in delivering service excellence, embracing projects and initiatives to improve service quality and efficiency, and contributing to the overall success of the Global Service Desk. Key Responsibilities: - Deliver service and achieve contractual obligations globally - Ensure Service Desk efficiency and effectiveness across all locations - Control global account level headcount and related commercial responsibilities - Promote and embrace proje...

As a Product Stewardship & Regulatory Specialist at Axalta, you will play a crucial role in ensuring regulatory compliance and supporting customer service and operational activities. Your responsibilities will include processing raw material regulatory data, preparing various reports, and managing raw material vendor SDS changes. Additionally, you will be expected to maintain accurate records and follow established procedures and work instructions. In terms of customer and operations support, you will be tasked with fulfilling PSRC customer requests in a timely manner, such as providing Safety Data Sheets (SDS), Environmental data sheets (EDS), IMDS/CAMDS sheets, and other relevant documents...

Role & responsibilities Client Relationship Ownership: Serve as the single point of contact for F&A clients, ensuring strategic alignment, smooth communication, and long-term partnership. Service Performance & Governance: Lead periodic business reviews, track service KPIs, and drive SLA adherence across all F&A processes (P2P, O2C, R2R, FP&A). Customer Experience & CSAT: Drive high CSAT through proactive issue resolution, responsiveness, and regular voice-of-customer (VoC), engagement; lead root cause analysis for any dissatisfaction. Onboarding & Transition Success: Ensure smooth onboarding and steady-state transition for new clients in collaboration with delivery, transformation, and PMO t...

ATH Techsolutions is seeking an experienced Engineer, Senior Engineer, or Assistant Manager to lead and coordinate sales and marketing activities with a special focus on Hyundai client handling. The role involves long-term business planning, sales tracking, report preparation, market intelligence, customer satisfaction management, event planning, quality management system compliance, and budget tracking. Key Responsibilities: Sales & Marketing Minimum 4 to 17 years experience in sales & marketing Mandatory experience in Hyundai client handling Lead Long Term Business Planning (LTBP) preparation with HQ Sales Planning/Internal sales team Collect, consolidate, and upload sales data into Sales ...

About the Job The Director of Special Projects is a strategic leadership role responsible for delivering insights and analytics to the C-Suite and management teams. This role is pivotal in shaping and enhancing customer experience (CX) outcomes for our clients and internal business units. It focuses on synthesizing data from various sources to deliver actionable insights, strategies, and recommendations that drive improved CX performance and operational efficiency. The successful candidate will be adept at translating complex data into clear narratives that inform both external client partnerships and internal leadership objectives. As Director of Special Projects, You Will Curate insights b...

Group Manager - Transformational Quality - Shipping & Logistics - 10+ years - Pune Location - Pune (on-site), Lead enterprise-level quality transformation across diverse verticals by driving data-led improvement initiatives, managing SLA compliance, and fostering a culture of continuous excellence. Your Future Employer A trusted global partner in business services and process excellence. Responsibilities Leading strategic quality and transformation initiatives across back-office operations. Driving continuous improvement using Six Sigma and customer insight (VOC/CSAT). Managing SLA performance metrics and client-aligned quality initiatives. Leading cross-functional teams and mentoring Assist...

About the Job The Director of Special Projects is a strategic leadership role responsible for delivering insights and analytics to the C-Suite and management teams. This role is pivotal in shaping and enhancing customer experience (CX) outcomes for our clients and internal business units. It focuses on synthesizing data from various sources to deliver actionable insights, strategies, and recommendations that drive improved CX performance and operational efficiency. The successful candidate will be adept at translating complex data into clear narratives that inform both external client partnerships and internal leadership objectives. As Director of Special Projects, You Will Curate insights b...

VOC: Voice of Customer Must skill : Medallia, OR Quantum Metrics, OR VertInt, along with user story EXP: 2 to 6years Loc : Chennai Candidate needs to have: Bachelors degree or three or more years of work experience. Two or more years of relevant work experience. Experience working in improving customer experience. Experience working in the Voice of customer program. Ability to access information (complex and somewhat technical) and present ideas simply and effectively to various stakeholders and customers Hands on experience working in Medallia, Quantum Metrics, VertInt The ability to advocate on behalf of the customer. Excellent interpersonal communication, presentation, and writing skills,...