4 Voc Jobs

In this role you will be responsible for managing all aspects of the stakeholder management and operations. This position requires the ability to dive deep for root cause analysis, manage funnel and develop action plans in support of drivingprocess improvements. Your work time would be equally divided between calling & connecting with stakeholders, and analyzing data and improving process for productivity. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensurebetter financial planning & stability for our employees. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development. Educational Qualifications: Any graduation ,or MBA/PGDM Job Responsibilities: What Youll do: Engaging with Internal stakeholder conduct recon and get our asks moved from internal stakeholders. Identify opportunities too. Engaging with Sellers on capturing intent and helping them complete the journey. Manage their expectations and handle queries Partner engagement manage partner and help run program successfully. This includes calling and relationship management Proactive Auditing of buyer feedbacks and seller behavior to identify and disable mischievous sellers Process improvement identification of areas of improvement and data driven interventions to improve overall quality and efficiency Skills Required: Campus Placement , Hiring , Executive Sales Recruitment Candidate Attributes: Candidate Attributes: Proficient Hindi & English Speaker (Mandatory) Proficient in Excel, Google Docs, Sheets, to manage multiple data points and analyze them for usage Should be Ok with Calling Good to have knowledge of SQL, able to interpret algorithms, run simple DB queries to generate report Ability to multitask & good logical reasoning ability Should have own working laptop and Wi-Fi (Mandatory) Education Qualifications: > 80% in 10th and 12th standard & Full-time Bachelorsin Engineering, Technology, Science Full time MBA will be an added advantage

Support the HSE Manager and team with planning, coordinating and implementing of effective HSE policies, gu Provide support to Project and Operation team in all aspects of safety, occupational health, safety and environ Ensure training, tool box meetings, and drills are implemented i.e. emergency response systems, etc. Conduct HSE trainings and orientation to all new employees. Ensure all worksites are HSE compliant with Company policies and safety standards. Basic knowledge of ISO 45001 & ISO 14001management syste Maintain Records for Near Miss & Unsafe conditions & take preventive measures as required Taking the round to the entire premises ETP samples collection & submission to the lab & taking the approval for the discharge of effluent TBT of contractual workers Safety Induction training of new joinees Fillup of GPC check sheet Action plan against findings of GPC Checksheet NDO follow up sheet updation & assiging the Query to related Department. Work permit Entry & Audit of the same Notifying the unsafe act & unsafe condition & updation in the weekly safety report Counselling of the person working in unsafe condition / found in performing of the unsafe act Checking the VOC of the lab area & updation of meter reading in the related excel sheet. Specific training as per schedule. Work permit verification. Eye wash checking and filling checklist Knowledge about the OCEMS system. Work permit review and permit entry , audit. Follow up of ETP and Fire work ELN work. Knowledge about handling ofscrubber system. Analysis of ETP/STP System. Handling of the hazardous waste like collection, store and disposal to the respective vendor. Maintaining the stock of the raw materials and consumable. Take regular BBS (Behaviour based safety) rounds and record the observations. Daily monitoring of class-1 work permits at site and update permits records

About the Job The Director of Special Projects is a strategic leadership role responsible for delivering insights and analytics to the C-Suite and management teams. This role is pivotal in shaping and enhancing customer experience (CX) outcomes for our clients and internal business units. It focuses on synthesizing data from various sources to deliver actionable insights, strategies, and recommendations that drive improved CX performance and operational efficiency. The successful candidate will be adept at translating complex data into clear narratives that inform both external client partnerships and internal leadership objectives. As Director of Special Projects, You Will Curate insights by analyzing diverse data sets, including disposition data, operational metrics, workforce metrics, analyst reports, internet research, and AI-generated intelligence. Identify trends, opportunities, and improvement areas to help clients strengthen customer relationships and elevate their brand reputation. Support client CX leaders in defining and implementing strategies to enhance customer satisfaction, loyalty, and advocacy. Present focused, data-driven recommendations during regular client engagements, offering candid and objective insights with professionalism and impact. Provide senior business unit leaders and CX teams with clear, concise performance analysis across key CX metrics, such as CSAT, NPS, FCR, VOC, as well as operational efficiency metrics like AHT, CPC, and utilization rates. Identify underperforming areas and recommend evidence-based strategies to improve both customer experience and operational KPIs. Collaborate with internal stakeholders, including QA, reporting analysts, and real-time analysts, to ensure insights and recommendations align with broader program goals. Serve as the driving force behind superior performance analytics, moving beyond traditional reporting to offer predictive and diagnostic insights that anticipate challenges and opportunities. Leverage existing resources and toolssuch as QA frameworks, real-time insights, and performance dashboards—to build holistic strategies that optimize service delivery and customer outcomes. Collaborate with AI and analytics platforms to unlock deeper intelligence and provide innovative solutions. As Director of Special Projects, You Have Bachelor’s degree in Business, Data Analytics, Customer Experience, or a related field. Advanced degrees or certifications in CX, Analytics, or Process Optimization are an asset. 10+ years of experience in data analysis, customer experience strategy, or consulting roles focused on performance improvement. Proficiency in data tools (e.g., Excel, BI platforms, or AI analytics tools) and experience with customer experience reporting and dashboards. An ability to interpret large and diverse data sets, identifying key trends and translating them into actionable strategies. An exceptional ability to present insights in a structured, impactful manner to both client stakeholders and senior internal leaders. A strong understanding of CX performance metrics (CSAT, NPS, FCR, VOC) and efficiency metrics (AHT, CPC), as well as their impact on client success. Experience working within cross-functional teams, with the ability to partner effectively with QA, workforce analysts, and business leaders. Familiarity with AI and data visualization tools to enhance insights and reporting. Please share updated CV at abdulmohammed.kaleem@intouchcx.com

VOC: Voice of Customer Must skill : Medallia, OR Quantum Metrics, OR VertInt, along with user story EXP: 2 to 6years Loc : Chennai Candidate needs to have: Bachelors degree or three or more years of work experience. Two or more years of relevant work experience. Experience working in improving customer experience. Experience working in the Voice of customer program. Ability to access information (complex and somewhat technical) and present ideas simply and effectively to various stakeholders and customers Hands on experience working in Medallia, Quantum Metrics, VertInt The ability to advocate on behalf of the customer. Excellent interpersonal communication, presentation, and writing skills, conflict management, negotiation, decision making, organizational and problem solving. Ability to work independently and prioritize work assignments, based on changing business needs. Self-motivated with the ability to work independently in a fast paced and rapidly evolving environment and make strong, sound decisions with minimal supervision Results-oriented, strong sense of urgency, proactive and flexible Even better if candidate has one or more of the following: A degree in Computer Science or a similar discipline. Two or more years of experience as a Business Analyst or Associate Product Owner in a technical environment creating superior user experiences for Mobile and Web-based products. Experience writing user stories and documenting requirements. Ability to manage feedback from multiple stakeholders and drive to consensus Experience with Agile/Lean methodologies. Excellent project Management skill Thanks Yakesh yakesh.kanna@incedoinc.com