Group Manager - HR - Employee Connect

Role Overview: As a Group Manager Employee Partner (Engagement) at WNS, your primary role will involve managing employee experience deliverables. You will be responsible for ensuring day-to-day operating rigor, efficient workflow management, escalation management, stakeholder management, and achieving SLA levels. Your tasks will include resolving employee and departmental queries, providing program-led employee connect and communication activities throughout the employee life cycle, and ensuring operational governance. Key Responsibilities: - Work closely with site teams to manage employee experience deliverables - Ensure efficient workflow management and day-to-day operating rigor - Manage escalation processes and stakeholder relationships - Achieve SLA levels for service delivery - Resolve employee and departmental queries and service requests - Conduct onboarding and induction support - Provide case management support - Assist managers with coaching, counselling, and conflict management interventions - Ensure operational governance and provide critical data points to business partners - Support HR product (programs & technology) implementation Qualifications: - Bachelor's degree - Language proficiency: Good English, Local language required - Previous experience in managing employee experience deliverables (Note: Additional details about the company were not provided in the job description) Role Overview: As a Group Manager Employee Partner (Engagement) at WNS, your primary role will involve managing employee experience deliverables. You will be responsible for ensuring day-to-day operating rigor, efficient workflow management, escalation management, stakeholder management, and achieving SLA levels. Your tasks will include resolving employee and departmental queries, providing program-led employee connect and communication activities throughout the employee life cycle, and ensuring operational governance. Key Responsibilities: - Work closely with site teams to manage employee experience deliverables - Ensure efficient workflow management and day-to-day operating rigor - Manage escalation processes and stakeholder relationships - Achieve SLA levels for service delivery - Resolve employee and departmental queries and service requests - Conduct onboarding and induction support - Provide case management support - Assist managers with coaching, counselling, and conflict management interventions - Ensure operational governance and provide critical data points to business partners - Support HR product (programs & technology) implementation Qualifications: - Bachelor's degree - Language proficiency: Good English, Local language required - Previous experience in managing employee experience deliverables (Note: Additional details about the company were not provided in the job description)