Group Life Insurance Operations (US Shift)

Role Overview: As a Manager in our Noida office, you will be responsible for meeting client SLA's regarding Productivity, Quality, and TAT. You will develop strategies to reduce attrition and enhance employee satisfaction by staying connected with the team and understanding their needs to influence them positively. Key Responsibilities: - Conduct monthly performance reviews of Agents and Assistant Managers - Execute quarterly and annual appraisals - Mentor Agents and TL - Drive reward and recognition activities to boost enthusiasm and participation - Identify areas for enhancement, scope projects, and involve relevant stakeholders for process improvement - Review KPI performance regularly - Collaborate with the Client at the Process Owner level daily - Ensure compliance with internal policies, external regulations, and information security standards - Manage and enhance process efficiency - Handle escalations effectively - Monitor project revenues, manpower, and profitability to achieve targets - Contribute to long-term planning and operational excellence initiatives - Build knowledge of the client's business - Meet close task deadlines with high accuracy and minimal rework Qualification Required: - Employee Satisfaction, people development, and morale - Maintaining attrition within target levels - Enhancing quality and productivity - Meeting process performance KPIs monthly - Ensuring Client Satisfaction Additional Details: Your primary internal interactions will be with the Client and other stakeholders, the Internal Management Team, and Internal Support functions. Your role will be instrumental in driving the success and growth of the processes assigned to you.,