Manager Customer Care Signode India Limited

5.0 - 9.0 years

0 Lacs

kolkata, west bengal

On-site

Role Overview: As a Technical Support Engineer, you will play a crucial role in providing high-level technical support to customers in the Gujarat/Mumbai/Pune region. Your responsibilities will include: Key Responsibilities: - Attending breakdown calls of electrical and mechanical nature - Generating target revenue for services and spares - Collecting feedback from customers and effectively communicating it to the concerned department - Preparing reports by collecting, analyzing, and summarizing information - Handling customer inquiries and complaints with professionalism - Driving KPI performance on metrics such as customer satisfaction, first-time fix ratios, responsiveness, percentage of ...

Posted 4 weeks ago

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Group Life Insurance Operations (US Shift) EXL

5.0 - 9.0 years

0 Lacs

noida, uttar pradesh

On-site

Role Overview: As a Manager in our Noida office, you will be responsible for meeting client SLA's regarding Productivity, Quality, and TAT. You will develop strategies to reduce attrition and enhance employee satisfaction by staying connected with the team and understanding their needs to influence them positively. Key Responsibilities: - Conduct monthly performance reviews of Agents and Assistant Managers - Execute quarterly and annual appraisals - Mentor Agents and TL - Drive reward and recognition activities to boost enthusiasm and participation - Identify areas for enhancement, scope projects, and involve relevant stakeholders for process improvement - Review KPI performance regularly - ...

Posted 1 month ago

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Engineer - Deployment airtel

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As the Wireline Network Manager, your role involves overseeing the entire Wireline Network, including FTTH, Intercity OFC, and ISP Network. Your primary goal is to provide the best experience to end customers in terms of network operation. You will be responsible for CMO reduction through proper planning and improving the health of the OFC network. Your responsibilities also include partner management for patrolling quality Capex execution, implementing a fiber cut reduction plan, and ensuring preventive maintenance to minimize single fiber breaks. In your role, you will engage in the following key responsibilities: - Enabling customer delight by providing quality services - Timely and quali...

Posted 1 month ago

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