Group Head - Quality

Over the past 15 years, Medanta has created an unrivalled impact in delivering world-class multi-specialty care for patients in India. With hospitals in Gurgaon, Lucknow, Patna, Indore, and Ranchi, as well as clinics in Defence Colony (South Delhi), Cybercity & Subhash Chowk (Gurgaon), and at the Delhi Airport, Medanta is constantly growing. The organization has also ventured into the Retail vertical through Diagnostics (Laboratory Services) and Pharmacies, along with launching homecare services. Plans are underway to scale up existing facilities, expand into new geographical areas, and identify new avenues within the healthcare eco-system, such as Academics - Medical College. As Medanta continues to scale and grow into new geographies, exploring innovative methods of healthcare delivery, we are looking to hire exceptional talent to help achieve our vision and grow while fulfilling their professional aspirations. The Group Head Quality will take charge of leading the design, implementation, and governance of quality improvement and patient safety programs across all hospitals and healthcare entities within the group. This crucial role involves driving a culture of continuous improvement, ensuring adherence to national and international accreditation standards (NABH, NABL, JCI, etc.), and promoting excellence in clinical and operational outcomes. Strategic Quality Leadership: - Define the strategic vision for quality, safety, and patient experience across the hospital network. - Establish and periodically review the Group-wide Quality Management System (QMS), aligned with NABH, NABL, JCI, and other relevant standards. - Guide hospitals in the planning, readiness, and achievement of accreditations and re-accreditations. Quality Assurance & Compliance: - Oversee the implementation of quality frameworks and compliance with statutory and regulatory requirements. - Design and execute the internal audit strategy across all units, ensuring alignment with accreditation norms. - Lead the preparation, conduct, and follow-up of audits, including root cause analysis and CAPA (Corrective and Preventive Action) programs. Performance Measurement & Reporting: - Design KPIs for quality, safety, and patient satisfaction; establish benchmarking protocols across units. - Provide leadership in quality data management including data collection, validation, analysis, and presentation. - Prepare consolidated dashboards and quality reports for senior leadership and Board reviews. Training & Capacity Building: - Identify group-wide training needs and build capabilities of internal quality teams and auditors. - Drive awareness programs on patient safety, clinical governance, and customer experience across all functions. Continuous Improvement & Best Practices: - Promote a culture of continuous improvement using quality tools such as Six Sigma, Lean, RCA, and FMEA. - Facilitate cross-learning and knowledge sharing between units through centralized knowledge platforms or QI collaboratives. External Engagements & Innovation: - Represent the organization with external accreditation bodies, quality forums, and healthcare consortiums. - Track global trends and recommend improvements in patient safety protocols and quality innovations. Desired Profile: Education: MBBS/MD/Healthcare Management/Quality Certification (e.g., CPHQ, Six Sigma Black Belt) Experience: 15+ years of progressive experience in healthcare quality, including 5+ years in a leadership role at the group or multi-hospital level. Deep understanding of hospital operations, clinical standards, accreditation, and regulatory requirements. Strong leadership, analytical, and stakeholder management skills.,