Group Head - Brand Solutions

GROUP HEAD | BRAND SOLUTIONS

About the Role

At The Content Lab, we believe great work sits at the intersection of insight, imagination, and impact. We're looking for a Group Head – Brand Solutions to help us push that belief forward—someone who brings clarity, energy and fresh thinking to the table.

This role is equal parts strategy, creativity, and business acumen. You’ll lead a team of four and work closely with internal partners across creative, media, SEO, and production to deliver smart, end-to-end solutions.

What You’ll Do:

Strategy & Storytelling

• Build sharp, insight-led strategies for some of our key accounts and projects.
• Use research, audience behaviour, and cultural cues to help shape strong narratives
• Lead internal workshops and brainstorms to develop new approaches and ideas

Client & Business Leadership

• Own the performance and growth of your client set—across delivery, billing, and relationship management
• Build quarterly business plans and track revenue, invoicing, and collections
• Spot opportunities for upsell, cross-sell, and smarter solutions

Team Leadership & Process Thinking

• Manage and mentor a team of 4 to help them think sharper, move faster, and work better
• Bring new processes and tools into play to improve workflows and output
• Integrate smart uses of AI across planning, research, and reporting

Pitches & New Business

• Lead or co-lead pitch strategy and storytelling—turning briefs into opportunities
• Collaborate with internal teams to grow The Content Lab’s impact

What We’re Looking For

• 4–6 years of experience in digital account management, brand strategy, or client servicing—preferably in a digital-first agency or content studio.
• Experience managing teams and leading strategic conversations with clients
• Someone who enjoys the messy middle of planning, problem-solving, and execution
• Comfortable with billing and revenue tracking—not just the thinking, but the numbers too
• Familiarity with tools like Google Trends, Semrush, Google Analytics, and AI tools like ChatGPT, Gemini, or Notion AI
• Excellent writing and communication skills—both for clients and for your team
• A curious, collaborative mindset that balances ambition with empathy