Ground Crew

As a Ground Staff member at Ranchi airport in Jharkhand, India, your role involves collaborating with airlines and airport personnel to ensure seamless operations and passenger service. You will be responsible for: - Collaborating with airlines and airport personnel to ensure smooth operations and passenger service - Assisting in welcoming, check-in, boarding, and departure processes for passengers - Handling passenger queries and providing solutions related to flight schedules, delays, cancellations, and luggage - Coordinating with the aviation team for efficient baggage management - Ensuring compliance with aviation safety regulations at all times - Managing ticketing, reservation systems, and fee collection - Providing support in emergency situations for passenger safety - Verifying passenger credentials against travel documents for security compliance - Maintaining effective communication with other ground staff and departments for smooth operations Qualifications required for this role: - Proven experience in aviation ground handling or similar roles - Comprehensive knowledge of airport operations, customer service practices, and aviation safety regulations - Strong interpersonal and communication skills - Ability to perform under fast-paced and high-pressure conditions - Flexibility to work in shifts, including nights, weekends, and holidays - Proficiency in relevant computer systems and software - Fluency in English and Hindi, additional regional languages are an advantage - Professional demeanor with a commitment to exceptional customer service In addition to the above, your responsibilities will also include: - Coordinating with airline carriers for timely flight departures and arrivals - Supervising luggage loading and unloading processes - Responding to passenger inquiries and complaints promptly - Adhering to security and safety guidelines - Monitoring equipment maintenance for operational readiness - Staying updated on aviation regulations - Efficiently managing resources allocation for optimized operations - Providing assistance in preparing reports and documentation related to ground staff operations.,