Grievance Executive

Digit Insurance

2 - 4 years

2 - 3 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

grievance handling communication skills escalations grievance redressal query resolution customer queries

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Department:

Location:

The Grievance Team Advisor will be responsible for handling and resolving customer complaints in a timely, empathetic, and regulatory-compliant manner. This role serves as a vital link between customers, internal departments, and regulatory bodies, ensuring fair outcomes and driving continuous service improvement.

Key Responsibilities:

Address customer grievances across multiple channels (phone, email, written correspondence) with professionalism and empathy
Conduct thorough investigations by coordinating with internal teams (claims, underwriting, legal, etc.)
Ensure grievances are logged, tracked, and resolved within regulatory timelines (e.g., IRDAI guidelines)
Draft clear and customer-centric responses
Analyse grievance trends and recommend process improvements
Stay updated with insurance regulations and internal policies
Maintain accurate documentation for audits and reporting

Required Skills & Qualifications:

Strong communication and interpersonal skills
Excellent problem-solving capabilities
Sound knowledge of insurance products and regulatory frameworks.
Proficiency in CRM platforms and MS Office
Ability to remain composed and professional under pressure

Preferred Experience:

2-4 years of experience in customer service or grievance handling within the insurance industry (mandatory)

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