GM/Sr GM -Operations

Role & responsibilities

1. Soft Services Management:

• Oversee the delivery of soft services, including housekeeping, security, front office, and hospitality.
• Develop and enforce standard operating procedures (SOPs) for client-facing and back-of-house services.
• Ensure exceptional cleanliness, safety, and comfort for clients and their employees.

2. Technical Operations:

• Manage the technical operations for offices, covering HVAC, plumbing, electrical, and other facility systems.
• Implement preventive and corrective maintenance programs to ensure uninterrupted office operations.
• Work closely with technical vendors to ensure compliance with quality standards and minimize downtime.

3. Project Management:

• Lead end-to-end project management for new office setup, renovation, or expansion projects.
• Collaborate with design and build teams to deliver tailor-made office spaces on schedule and within budget.
• Monitor project milestones, conduct quality checks, and ensure adherence to client specifications and client standards.

4. Client Relationship and Stakeholder Management:

• Serve as the primary point of contact for clients, ensuring high levels of satisfaction and addressing their operational needs.
• Develop and maintain relationships with key stakeholders, including vendors, contractors, and service providers.
• Regularly assess and act on client feedback to improve services continuously.

5. Operational Efficiency and Excellence:

• Identify and implement process improvements to optimize resource utilization, cost management, and service delivery.
• Prepare and manage budgets, forecasts, and KPIs for the operations department.
• Conduct regular audits to ensure compliance with health, safety, and environmental regulations.

6. Team Leadership and Development:

• Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability, continuous learning, and client-centricity.
• Implement training and development programs to enhance team skills in soft services, technical operations, and project management.

Preferred candidate profile

• Education:

  Bachelors degree in Facilities Management, Operations Management, Engineering, or a related field. MBA or advanced degree is a plus.

• Experience:

  10+ years in operations management with a strong track record in soft services, technical operations, and project management.

• Skills:

• Proven ability to manage large, complex projects and operations.
• Excellent client relationship management and communication skills.
• Strong problem-solving skills, with a proactive approach to managing challenges.
• Leadership skills with experience in team management and development.