Global Service Desk (International Voice)

Why Join 7-Eleven Global Solution Center?

When you join us, you'll embrace ownership as teams within specific product areas take responsibility for end to-end solution delivery, supporting local teams and integrating new digital assets. Challenge yourself by contributing to products deployed across our extensive network of convenience stores, processing over a billion transactions annually. Build solutions for scale, addressing the diverse needs of our 84,000+ stores in 19 countries. Experience growth through cross-functional learning, encouraged and applauded at 7-Eleven GSC. With our size, stability, and resources, you can navigate a rewarding career. Embody leadership and service as 7-Eleven GSC remains dedicated to meeting the needs of customers and communities.

Why We Exist, Our Purpose and Our Transformation?

7-Eleven is dedicated to being a customer-centric, digitally empowered organization that seamlessly integrates our physical stores with digital offerings. Our goal is to redefine convenience by consistently providing topnotch customer experiences and solutions in a rapidly evolving consumer landscape. Anticipating customer preferences, we create and implement platforms that empower customers to shop, pay, and access products and services according to their preferences. To achieve success, we are driving a cultural shift anchored in leadership principles, supported by the realignment of organizational resources and processes.

At 7-Eleven we are guided by our Leadership Principles. Each principle has a defined set of behaviors which help guide the 7-Eleven GSC team to Serve Customers and Support Stores.

1. Be Customer Obsessed

2. Be Courageous with Your Point of View

3.Challenge the Status Quo

4.Act Like an Entrepreneur

5. Have an “It Can Be Done” Attitude

6.Do the Right Thing

7. Be Accountable

Job Title: Associate/Senior Associate

Location: Bangalore

Experience: 2+ years in Global Service Desk Role

Purpose:

Provide high-quality support via voice, chat, and email channels to customers/internal stakeholders. Ensure quick resolution, excellent communication, and a positive service experience.

Key Responsibilities:

• Handle inbound/outbound calls, chat, and email queries with professionalism and empathy. Understand and resolve customer issues within defined SLAs.
• Escalate complex issues to senior specialists/team leads when needed.
• Document interactions accurately in the CRM system.
• Meet KPIs: first contact resolution, response time, quality score, and CSAT.
• Adhere to shift schedules, especially during US business hours (night shift)

Requirements:

• Graduate in any discipline.
• 1–3 years of experience in voice/chat/email support (preferably in US process).
• Excellent verbal & written English communication skills.
• Ability to work in night shifts & high-pressure environments.
• Familiarity with CRM/contact centre tools (preferred).

Privileges & Perquisites:

7-Eleven Global Solution Center

Work-Life Balance:

Well-Being & Family Protection:

Wheels and Meals:

Certification & Training Program:

Hassel free Relocation: