Global Programme Lead

JLL are seeking candidates for the role of Global Programme Lead for an AV upgrade rollout. This position is a key management role, leading the delivery of global project / programme services for a global Client with whom JLL provides end-to-end services. The position reports to the APAC Head of PMO, but interfaces with internal and Client stakeholders across regions / sub-regions and across service lines. The successful candidate will manage 1x headcount directly, and manage the governance, oversight and implementation of a global programme of work.

The successful candidate will be responsible for:

• Leading and mentoring one direct report in India

• Implementation of an effective programme structure and process, including project and programme governance and performance management and driving a culture if continuous improvement in process

• Oversight of, and point of escalation, for regional and local stakeholders / consultants / vendors

• Meet or exceed Client expectations / KPI s (where used)

Key Responsibilities

• Provides accountability to Client for the Project Delivery of Client s AV upgrade rollout, from strategy to handover to internal Facility Management team.

• Own the relationship with Key Stakeholders and assure effective communication from internal Client challenge. Serve as the single point of contact providing accountability and certainty. Ensure alignment and communication to client business lines and stakeholders. Where required manage conflict resolution.

• Establish and maintain a standard set of practices, processes and templates for managing programme consistently and efficiently to reduce project related risk and costs.

• Ensure project and program management processes and systems are efficient and effective whilst aligned to business needs

• Monitor and report on compliance with Client s policy, process and management framework where required.

• Review existing processes for compliance with wider industry standards and / or international best practice and identify and drive opportunities for strengthening governance / compliance through efficiency and improvement to project management process and methods

• Oversee the collection, consolidation and analysis of program data to drive effective decision making

• Assist the Client in strategy development and delivery, including, but not limited, to programme planning and defining in-region / country delivery strategy to achieve value for money

• Lead initial project due diligence stage coordinating business requirements, incorporating in project strategy and supporting Client approval processes.

• Lead a team of regional programme / project managers to:

• - define, agree and report on project timelines, technical issues and stakeholder engagement for works

• - Ensure all work orders and contracts are drafted, approved and executed before starting work on a project

• - Provide oversight to all of the global projects, give expert guidance and advice on all matters relating to project delivery.

• - On board in-country delivery vendors / project managers and ensure they deliver projects to specification, on time and in budget.

• - Take ownership of project / programme reporting, ensuring that the PM s report accurately, through inhouse PMIS tools or other preferred methods, on the status of the project and project finances

• - Ensure that changes to scope or budget are reported on and managed accordingly

• - Ensure that project/programme risks are reported on and managed accordingly

• - Drive cost assurance and value engineering.

• Manage existing performance management frameworks associated with vendors (consultants, contractors and suppliers)

• Identify and address areas of concern regarding potential liabilities and risk.

• Ensure change management and communication plans are in place and being followed.

Key Roles & Responsibilities internal to JLL

• Manage, mentor and develop JLL staff members employed on the programme

• Own all commercial and contractual matters in connection with JLL s services. Ensure all agreements and documentation necessary for invoicing is in place, assure the issue of invoices, drive cash collection and identify opportunities that improve JLL margin without comprising the service provided.

• Monitor and review account profitability with Business Line head periodically

• Comply with all JLL policies and procedures, including but not limited to ethics and business practice

Key Attributes

• +15 years of practical experience in project administration preferred

• Experience leading regional project management teams with multiple project project managers.

• Ability to lead individuals across a global platform to deliver superior results in client service

• Excellent verbal and written communication skills, professional manner and computer literacy

• Flexibility with work hours and travel as needed

• Highly organized with strong analytical skills

• Skill and interest in business development a strong plus

• Knowledge of Microsoft Office applications