Global Payroll Specialist- (Oracle Fusion HCM)

Location: PwC Acceleration Center, Bangalore (Bengaluru)

Work Mode: Hybrid/Onsite (as per business need)

Shift: Night shift (US/Canada time zones) openness to night shift is required

Experience: 7-10 years (relevant payroll experience)

Employment Type: Full-time

About the role:

The Senior Associate, Global Payroll will deliver accurate, timely, and compliant payroll services for multi-country populations with a strong focus on US and Canada. The role partners closely with HR, Finance, and third-party vendors, and leverages enterprise HR/payroll platforms (Oracle/Workday/SAP), time & attendance tools (UKG/Kronos), and case management (ServiceNow) to meet SLAs and drive continuous improvement.

Key responsibilities

• End-to-end payroll processing across multiple countries: data ingestion, validations, gross-to-net calculations, controls, approvals, and disbursements.
• North America focus: support US/Canada payroll cycles across multiple states/provinces and frequencies; handle pre/post payroll checks, retro/adjustments, garnishments, and year-end activities (e.g., W-2/T4).
• Systems & tools: execute payroll using Oracle HCM / E-Business Suite, Workday, or SAP (HCM/SuccessFactors); integrate time files and schedules from UKG (Kronos); manage cases and knowledge articles in ServiceNow.
• Compliance & controls: adhere to country-specific statutory rules, tax withholdings, audit requirements, and internal control frameworks; maintain audit-ready documentation and SOPs. • Reconciliations & reporting: prepare payroll journals, GL interfaces, funding files (ACH/EFT), variance analyses, dashboards, and ad-hoc reports; resolve discrepancies proactively.
• Service delivery: manage ticket queues and stakeholder communications; meet or exceed SLAs for accuracy, timeliness, and responsiveness.
• Vendor & stakeholder management: coordinate with external payroll providers and internal cross-border teams; escalate and remediate issues with clear root-cause analysis.
• Continuous improvement: identify process gaps and automate where possible (e.g., templates, validations, file transformations); contribute to knowledge base and training.

Required qualifications & skills

• 710 years of hands-on payroll operations experience, including global payroll exposure.
• Proficiency in at least one major payroll platform: Oracle.
• Working knowledge of UKG/Kronos (time & attendance/workforce management).
• Experience using ServiceNow for case/ticket management and knowledge articles.
• US/Canada payroll knowledge/experience (multi-state/province) is an advantage.
• Advanced MS Excel skills (lookups, pivots, data validations); strong data integrity mindset.
• Excellent written and verbal communication; ability to work cross-functionally and across time zones.
• Willing and able to work a night shift aligned to North American time zones.

What youll work with Technologies:

Oracle HCM/EBS, Workday, SAP HCM/SuccessFactors, UKG/Kronos, ServiceNow, MS Excel

Processes