What this job involves:
The HR Process Lead (Talent Management & L&D) is responsible for leading efforts to improve the effectiveness and efficiency of Talent Management & L&D processes for the company globally. This includes assessing processes and identifying pain points and root causes; improving processes and identifying opportunities for automation; understanding regional and local nuances; conducting audits; setting out best practices; developing and maintaining content for users and managers. Key processes the HR Process Lead (Talent Management & L&D) will be responsible for improving include (but are not limited to): Performance Management, Succession Planning, Learning and Development, Career Development, Leadership Development, Employee Engagement, Mentoring and Coaching, Global Mobility etc.What your role will look like:
Process- Utilize agreed methodology to assess, troubleshoot and improve processes including documenting and implementing changes
- Serve as the central collection point for all common Talent Management & L&D issues related to policy, process and process documentation
- Build and own Talent Management & L&D process taxonomy ensuring compliance
- Contribute to design of the Talent Management & L&D Process roadmap and strategy
- Conduct annual opportunity assessment to assess and address pain points in the process
- Contribute to business cases for Talent Management & L&D
- Drive strategic decision-making and transformation through data analytics, actionable insights, and effective change management practices
Content- Responsible for developing and maintaining global Talent Management & L&D process maps, guides, FAQs, toolkits etc.
- Provide day-to-day oversight of Talent Management & L&D process documentation on HR Knowledge Management system and any other related platforms
- Routinely review Talent Management & L&D content and work with content owners to update/remove out-of-date or obsolete content
- Manage process documentation creation from ideation to deployment using JLL's brand and content management templates/tools ensuring consistent look and feel of all materials
Technology and data- Identify where technology can be leveraged to refine or eliminate non-value-add process steps
- Analyze related metrics and data to identify pain points and root causes in day-to-day Talent Management & L&D activities
- Support and drive data analysis work to provide relevant, actionable feedback for the Talent Management & L&D Center of Excellence (COE) leadership
- Conduct global audits to ensure compliance with Talent Management & L&D policies and processes
- Partner with the HR Technologies team to support design and implementation of technology solutions to improve/support Talent Management & L&D processes
- Develop and implement user training to enhance the skills and capabilities of users
- Develop and implement manager training on Talent Management & L&D processes
- Keep well-informed of industry trends and best practices in Talent Management & L&D and process/operational excellence on a global scale
The HR Process Lead (Talent Management & L&D) will work cross-functionally with Talent Management & L&D team members, HR Technologies Team, HR Strategy & Enablement Team (incl. HR Project Mgmt. team).From time-to-time, the HR Process Lead (Talent Management & L&D) may be required to lead or support processes in other COEs to cover team absences or meet capacity demands.
Skills- Deep understanding of HR processes and Talent Management & L&D practices
- Process-oriented with knowledge of best practices related to process design
- Ability to understand and document processes in their current state, and identify and document opportunities for improvement
- Highly organized with an understanding of frameworks and methodologies related to process evaluation
- Proven work experience developing, managing, and organizing repositories of content
- Remain up-to-date on relevant legislation and policy compliance requirements
- Working knowledge of content management best practices and leading standards
- Advanced in MS Office suite, including MS Visio, Excel, Word, and PowerPoint
- Excellent organization and time management skills
- Excellent written and verbal communication skills
- Results-focused with the ability to manage competing priorities and multiple stakeholders
- Proactive in achieving results and seeking process improvements
- Attention to detail and an ability to work towards tight deadlines
- Systems - Learning Management Systems (LMS), Performance Management Systems, Skills Assessment and Competency Management Tools, Survey Tools, Workday, SharePoint, ServiceNow, MS Office
Qualifications and Experience
- Bachelor's degree or equivalent work experience
- 5 years of experience in a corporate HR or process role preferred
- Demonstrated expertise in Lean Six Sigma principles or comparable process improvement methodologies
Location:
On-site Gurugram, HR
