Global Delivery Manager

In this role, you will be part of a dynamic team that thrives on collaboration and innovation, driving key initiatives that shape Nokia's business landscape. Your work will involve engaging with diverse stakeholders, managing customer accounts, and ensuring overall operational excellence.

You'll have access to cutting-edge technology in the telecom industry, along with initiatives focused on digitalization and transformation. Join us to lead impactful projects and elevate our customer satisfaction while enhancing your career trajectory in a forward-thinking organization.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

• Lead and manage customer accounts, ensuring satisfaction and adherence to SLAs and KPIs.
• Collaborate with stakeholders to drive engagement and governance across departments.
• Oversee the transition of activities from Market Delivery teams to GSD, ensuring smooth execution.
• Identify and implement continuous improvement initiatives focused on speed, quality, and cost.
• Develop and mentor team members, fostering expertise in large-scale project management.
• Proactively manage risks and identify solutions to address gaps and dynamic needs.
• Communicate effectively across cross-functional teams to navigate ambiguous situations.
• Utilize industry knowledge and tools to enhance operational performance and project delivery.

Qualifications

• Must-Have:

• Graduate or Masters with 12-15 years of experience in large-scale telecom operations in a leadership role
• Experience in telecom technology.
• Experience in operational excellence with a continuous improvement mindset.
• Driving execution with the team.
• Leadership and program management with effective communication skills across diverse teams.
• Experience with digital transformation initiatives in telecom.

• Nice-To-Have:

• Project Management Professional (PMP) certification or equivalent.