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Gis Team Lead

Gis Team Lead

Wipro

2 - 4 years

2 - 4 Lacs

hyderabad

Posted:None| Platform:

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Skills Required

escalation management geographical information system gis mapping sla management attrition control client management attrition management team supervision team leading skills team leading shrinkage control gis tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Lead a team of 15-20 members, drive SLA/KPI adherence, and support delivery excellence

• Serve as client-facing SPOC and manage updates, requests, and escalations

GIS Mapping
• Monitor performance, conduct regular coaching, and implement feedback mechanisms
• Ensure compliance, risk management, and process improvement initiatives
• Maintain real-time communication with clients, internal teams, and stakeholders .

Process type: Non voice process.

Working Days: 5 days a week with 24x7 rotational shifts, including rotational night shifts and rotational week offs

Preferred candidate profile

People management and delivery ownership
GIS mapping experience

• Client and stakeholder communication
• SLA/KPI tracking and escalation handling
• MS Excel & PowerPoint proficiency
• Coaching and performance monitoring
2-4 years of experience in people management or leadership roles within the BPO industry.(on paper)

NOTE - Candidate should be comfortable in Night shift ,

Both way Cab service will be provided.

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