Gis Team Lead

Hello Job seekers!!

Greetings From ShiningStars ITPL

GIS Team Leaders

1. CTC:

   Up to 10 LPA (

   Based on Last Drawn and Experience

   )

2. Notice Period:

   Immediate Joiners Preferred

   OR

   Max. 30 Days of Notice Period Can Consider.

CRITICAL SKILLS REQUIRED

• At least 24 months of experience in Team Leading.

• Exposure to Geographical Information System (GIS) knowledge.

• Should have at least 18 months of experience in Geographical Information System (GIS) domain.

• Experience working in a QA as Service business unit in BPS

  .
• Should have excellent knowledge of Customer Service, Taking Ownership, Service Recovery, Performance Management, Employee Coaching and Mentoring.
• Is able to make judgment calls on risk rating, is able to interpret and apply policy.
• Ensure quality sampling targets (ISO) are met, systems and measures are robust. Collaborate with internal and external stakeholders to deliver to the business strategic plans in relation to quality improvement.

• Excellent Communication Skills (Verbal & Written) - No MTI and RTI.

• Act as the point person for escalations/queries around the remediation work, manage stakeholder expectations.

PRINCIPAL RESPONSIBLITIES

• Responsible for managing the performance for the team of Production Specialist.
• Responsible for responding back to the client and internal stakeholders in an efficient and professional manner.
• Handles and resolves customer complaints- identify and escalate priority issues.
• Build a strong personal customer rapport and establish engagement to drive positive customer experience.
• Ensures compliance with all company and departmental policies, procedures, and guidelines.
• Drive performance for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization.
• Data Analysis - Analyzing data short-term long-term trends, report generation, graphical representation, business analytics report, management reports.
• Work on employee financials (incentives, PBPP, QPLC etc.), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition.
• Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement.

Feel free to connect over call or share your updated resume on WhatsApp @

9569433682 - Indrajeet

Please share this job with your friends/colleagues/any job seeker, so that you can be a helping hand for someone who is/are looking for a job or job change.

https://rb.gy/elrvxh