German Language Expert

About the Company:

NISC Export Services (NES), a strategic software development partner of EBSCO Information Services (EIS) of Ipswich, Massachusetts is seeking "Publisher Support Specialist" for its location at Cherlapally, Hyderabad.

NES provides quality metadata services to world-class database publishers and institutes of higher education. We deliver unmatched value through a combination of process excellence, quality control and services such as information & content development, metadata modelling, controlled vocabulary services, data preparation, software development, product quality control & assurance, specialized email and technical phone support apart from assisting with product development. NES is renowned for its mastery in the de-duplication of bibliographic and metadata records through the creation of composite records.

Job Title: Publisher Support Specialist (German)

Job Description: We are seeking a proficient German Specialist to join our content acquisition team. The primary responsibility of this role is to acquire missing content from German-speaking publishers by establishing contact through email and telephone communication.

Responsibilities:

• Establish and maintain contact with German-speaking publishers to obtain missing content.
• Follow up consistently via email and telephone to ensure timely acquisition of content.
• Manage and track communication with publishers using internal systems.
• Ensure the daily productivity targets are consistently met.
• Uphold quality standards by always ensuring adherence to process-related parameters.

Required Skills:

• German language proficiency of B1 and above.
• Excellent verbal and written communication skills in German and English.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
• Strong web browsing skills for research and information retrieval.
• Keen on listening abilities and strong observational skills.
• Quick learner with the ability to absorb new information efficiently during meetings and training sessions.
• Experience in adhering to tight schedules within a daily or weekly content publishing environment and self-disciplined.

Preferred Skills:

• Familiarity with journal publishing and content management.
• Ability to work both independently and as part of a team.
• Strong organizational skills with the ability to prioritize tasks effectively.

Preferred Qualifications:

• A degree in any discipline
• Preferred candidates with a degree in Library Science

Job Types: Full-time, Permanent

Pay: ₹600,000.00 - ₹800,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person