General Manager/Deputy General Manager - Business Development & Operations

The ideal candidate will have experience in heading a Profit Centre Vertical and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees and team.

Company Details: Hamsa Rehab - unit of Kauvery Hospitals.

Responsibilities

• Revenue Generation , MIS & Reports Handling.
• Lead patient care services at the center.
• Address patient issues and escalations, ensuring satisfaction.
• Optimize costs through budgetary control and ensure service coordination across teams.
• Maintain dashboards accurate reporting.
• Coordinate with sales for lead closure and conversion.
• Liaise with diagnostic centers and facilitate patient movement as needed.
• Oversee floor operations, update billing, and explain bills to families.
• Develop, implement, and document customer service protocols.
• Ensure efficient front-end services through recruitment, training, and assessments.
• Escalate issues to senior management for timely intervention.
• Implement customer feedback processes and collaborate with cross-functional heads.
• Establish performance metrics for staff and drive cost-cutting and profitability efforts.

Qualifications

• Bachelor’s/Master’s degree in Healthcare Management, Business Administration, or a related field.
• 15 Years of Experience in managing a rehabilitation center or hospital operations is mandatory.
• Excellent leadership, problem-solving, and decision-making skills.
• Proficiency in operational software and reporting tools.