General Manager - Service Sales and Digitalization

The above position is responsible for meeting the overall Service Revenue growth and Service Margin growth of the organization. The incumbent will develop and implement strategies to grow Maintenance portfolio and Repair business order and sales growth and business transformation led by innovative Go-To-Market and Digitalization. Responsibility and Duties a) Service Business Planning, Annual Target setting, Monthly forecasting and MIS a. Adapt service business strategy and develop transformation programs to drive business growth b. Prepare and develop comprehensive business plan to grow the Portfolio and revenue. Implement strategic plans to meet the business objectives. c. Segmentation of the Portfolio, Pricing Strategy, Price Management to meet the SoS, Revenue and Margin Plan. d. Work with the Branches for setting the targets and facilitate meeting the Branch plan. e. Analyze the Portfolio and Identify units for Upgrade/Repair and develop strategies for upgradation of the portfolio. Co-ordinate with Manufacturing, Supply Chain and SIT, for developing effective Product Strategy for Upgrade/Repair Business. f. Monthly forecasting and tracking performance to forecast g. Working with branches, problem solving and helping them and Otis India achieve business targets b) Sales planning and operations a. Prepare and implement Go-to-Market Strategy for Upgrade/repair Business. b. Provide sales tools and guidance to the Sales team, for preparing and delivering customer value proposition. c. Project and proposal pipeline generation, d. Planning, hiring and plan for training of the Sales team. e. Develop and implement effective Sales Tools. f. Adapt and Implement incentive Policy for the Sales Team. c) Innovative Go to Market and Digitalization a. Drive launch of Otis ONE IoT, field adoption and growth b. Drive PA automation, T Upgrade automation to order placement and Outbound Marketing of Maintenance Contract Renewal c. Drive initiatives in Sales Specialization for Key Account Customers d) Team management a. Enhance Head Office and Regional Service sales talent, learning and development b. Groom best in class teams and leaders. c. Ability to lead and manage the team. Ability to interact with Sr. leadership team at country and international level Academic Qualification : Engineering preferably with MBA