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General Manager - RCM

General Manager - RCM

Huron

6 - 11 years

8 - 13 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

mis reporting employee retention customer satisfaction analytical employee engagement management us healthcare cost recruitment business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join our team as the expert you are now and create your future.

As a GM, you will be involved in the full lifecycle of RCM. Manage and report adherence to service levels as agreed with client. Responsible for Customer satisfaction measured through CSAT & ESAT scores. Ensure Best-In-Class process/system are deployed for the set revenue and cost goals. Excellent communication skills, attention to detail, and strong technical and problem solving skills are essential aspects of this role. Must be well versed with financial numbers and P&L reporting.

JOB DETAILS:
Good comm skills with neutral accent
Good English Written and Listening skills
Willing to work in US shift timings
Effectively manage the program and oversee/support the transition of processes to Huron
Ensure Team productivity levels are achieved as per the targets set year on year.
Ensure process health score is greater than 95% as per the scores measured by Delivery Excellence Teams.
Ensure Seat Utilization is greater than 1.8
Responsible for MIS reporting of performance metrics, identify development needs & ensure training fulfilment for the team. (To be tracked against the training plan)
Manage employee retention and engagement.
Contribute on recruitment (measure through participation in screening and interviewing candidates)
Facilitate sessions on domain, leadership etc.
Knowledge of domain areas: US Healthcare RCM.
Must have the ability to connect with Delivery Heads, Customer and lead conversations by building strong relationship.
Must be able to collaborate with various departments and believe in ONE TEAM approach.
QUALIFICATIONS:
. Graduate in any discipline MBA preferred.
Ability to adapt quickly to new and changing technical environments as well as strong analytical, problem solving and quantitative abilities.
Solid verbal and written communication skills are required.
Must posses strong skills on Financials and underatnding of P&L.
Education/Certifications:
Graduate, preferably MBA

Position Level Senior Manager

Country India

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Huron

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General Manager - RCM