General Manager – Hotel Industry

General Manager – Hotel Industry

Position Summary

The General Manager (GM) is responsible for overseeing all aspects of hotel operations to deliver an exceptional guest experience while achieving financial and operational goals. The GM leads and manages all hotel departments, ensures service standards are met, and drives strategic initiatives to maximize occupancy, revenue, and profitability.

Key Responsibilities

1. Operations Management

• Oversee daily hotel operations including Front Office, Housekeeping, F&B, Maintenance, and Security.
• Ensure smooth coordination between departments for consistent guest satisfaction.
• Maintain high standards of cleanliness, safety, and operational efficiency.

2. Guest Experience

• Ensure the highest levels of hospitality and guest satisfaction.
• Handle escalated guest concerns and resolve issues promptly.
• Monitor guest feedback through reviews, surveys, and direct interactions.

3. Financial Management

• Develop, monitor, and manage the hotel’s annual budget.
• Analyze financial reports, control costs, and optimize revenue streams.
• Implement strategies to achieve occupancy targets, RevPAR, and profitability goals.

4. Staff Leadership

• Recruit, train, and oversee hotel staff at all levels.
• Create staff schedules and monitor performance.
• Provide coaching, conduct performance evaluations, and build a high-performance culture.

5. Sales & Marketing

• Collaborate with sales teams to develop marketing strategies and promotions.
• Maintain relationships with OTAs, corporate clients, and travel partners.
• Drive initiatives to improve online presence, brand reputation, and market share.

6. Compliance & Standards

• Ensure compliance with hotel policies, SOPs, and industry regulations.
• Maintain licensing, safety, hygiene, and legal standards.
• Conduct regular audits of operations and service quality.

7. Strategic Planning

• Develop and implement long-term operational strategies.
• Monitor industry trends and competitor performance.
• Lead continuous improvement initiatives to enhance overall performance.

Qualifications

• Bachelor’s degree in Hotel Management, Hospitality, Business Administration, or related field.
• Minimum 5–10 years of hospitality experience, with at least 3 years in a managerial role.
• Strong knowledge of hotel operations, revenue management, and customer service standards.
• Proficiency in PMS systems (Opera, IDS, Cloud PMS), MS Office, and OTA management tools.

Key Skills

• Leadership & People Management
• Guest Relations
• Financial & Revenue Management
• Communication & Interpersonal Skills
• Problem-Solving & Decision-Making
• Time & Stress Management
• Strategic Thinking and Planning

Job Type

• Full-time, On-site
• Work Schedule: Flexible (including weekends and holidays)

Job Types: Full-time, Permanent

Pay: ₹65,000.00 - ₹70,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person