General Manager

A General Manager (GM) of After-Sales in the automobile industry is responsible for overseeing all aspects of the post-sale service and support for vehicles. This includes managing the service department, parts department, and warranty claims, with a focus on customer satisfaction and profitability.

Key Responsibilities of a General Manager - Aftersales:

• Strategy and Planning:Defining and implementing aftersales strategies to achieve revenue targets and improve customer satisfaction.
• Departmental Management:Leading and managing the service, parts, and warranty teams, ensuring efficient operations and high performance.
• Customer Experience:Ensuring high levels of customer satisfaction through excellent service delivery, handling escalated complaints, and resolving issues promptly.
• Financial Performance:Monitoring and analyzing key performance indicators (KPIs) to identify areas for improvement and drive profitability.
• Compliance:Ensuring compliance with safety regulations, industry standards, and manufacturer requirements.
• Team Leadership:Motivating and developing the aftersales team, fostering a positive work environment, and promoting continuous improvement.
• Collaboration:Working closely with other departments (e.g., sales, marketing) to align aftersales strategies with overall business objectives.
• Reporting:Providing regular reports to senior management on aftersales performance, initiatives, and key metrics.

Job Type: Full-time

Pay: ₹90,000.00 - ₹120,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Schedule:

• Day shift

Work Location: In person