General Manager- Collections

R.K. Bansal Finance

10 - 15 years

10 - 14 Lacs

new delhi gurugram delhi / ncr

Posted:3 months ago| Platform:

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Skills Required

personal loans collection management debt microfinance bucket collections debt recovery recovery recovery management credit cards npa unsecured loans

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: General Manager Collections

Company:

Role Overview:

General Manager Collections

Key Responsibilities:

Manage and drive the
end-to-end collection & recovery process
for personal loans, including
digital loan portfolio (mandatory experience)
.
Handle
0 bucket to write-off cases
, ensuring recovery efficiency across stages.
Lead and supervise a large team of
510 Managers & Team Leaders
, ensuring high productivity and adherence to targets.
Analyze and manage
collection data churn, MIS reports, and portfolio trends
to improve recovery strategies.
Implement and monitor effective
calling vertical operations
(outbound calling, skip tracing, negotiations).
Ensure compliance with organizational policies, regulatory norms, and legal frameworks in collections.
Collaborate with senior management to align collection strategies with overall business objectives.

Candidate Requirements:

Minimum 10 years of experience
in
Collections & Recovery
within NBFC / BPO / Fintech (Personal Loan segment).
Strong expertise in
digital loan collections
(mandatory).
Proven ability to manage
large teams
(minimum 5–10 Managers & Team Leaders).
Excellent
data management, reporting & churn analysis
skills.
Presentable, confident, and strong communication skills
.
Must have held designations such as:

Area Collection Manager
Senior Collection Manager
Cluster Manager

Immediate joiners preferred.

Industry Preference:

NBFC / BPO / Fintech only
(candidates outside these industries will not be considered).

How to Apply:

divya.verma@ramfincorp.comor 9971924281 (Whtsapp Only)

Thanks & Regards

Human Resources Department

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