GDDS Service Integration Manager - Cloud Services, Performance & Continuous Improvement

Role Overview: As a Service Integration Manager at the Global Digital & IT Delivery and Competency Center (GDDS) of Air Liquide, you will play a crucial role in facilitating communication and workflow between GDDS teams and their core/regional counterparts. Your responsibilities will include defining clear handoff protocols between onshore, nearshore teams, and vendor teams within GDDS to ensure effective operations. Additionally, you will be in charge of developing and maintaining the business continuity plan for GDDS operations, adapting and securing service delivery, and ensuring operational continuity in response to evolving needs and circumstances. Your primary focus will be on Global Infrastructure Operations (GIO) activities with various domains like Cloud Services, Performance & Continuous Improvement, Site Connectivity, Modern Workplace, and Security & Compliance. Key Responsibilities: - Define Interface Protocols: - Collaborate with stakeholders to understand needs, expectations, and processes. - Document agreed-upon interface protocols, including communication channels, escalation procedures, reporting requirements, SLAs, KPIs, roles, responsibilities, data exchange formats, and security protocols. - Obtain buy-in from stakeholders. - Monitor adherence, track metrics, and identify deviations. - Facilitate communication between teams. - Resolve issues and conflicts. - Continuously improve protocols based on feedback. - Provide training and support on protocol application. Qualifications Required: - Minimum 7 years of experience in IT service, GCC of Industrial setup, Core Industrial companies, Mid-size MNC with a global presence. - Experience working on cloud platforms (Google Cloud) and Global Operations. - Excellent communication and interpersonal skills. - Strong process orientation and workflow optimization abilities. - Problem-solving and conflict resolution skills. - Diplomacy and negotiation skills. - Cultural awareness and adaptability. - Proficiency in Power BI and Google Sheets for reporting and data analysis. Please note that Air Liquide promotes diversity and inclusion as fundamental values in the workplace to encourage innovation, talent expression, and collective success. All qualified individuals are welcome to apply, regardless of their backgrounds, as the company believes that a diverse organization fosters innovation and creates an engaging environment in a changing world.,