4 Monitoring Services Jobs

As a Developer Relations Engineer at Bruno, you will play a crucial role in supporting our rapidly growing user base and ensuring that our users are leveraging the platform effectively. Collaborating with the Engineering and Customer teams, you will guide users on the best practices for utilizing Bruno's capabilities. Ideal candidates for this role should possess expertise in APIs, a solid technical background, and familiarity with Bruno's platform. Your responsibilities will include: - Managing and prioritizing issues on our Github tracker - Engaging with users directly through support channels such as Zendesk, Discord, and Github - Enhancing usability and developer experience by maintaining Bruno's documentation - Advocating for users by providing insights on product functionality - Collaborating with the Engineering team to resolve bugs and address issues hindering user adoption - Assisting the Customer team in supporting Bruno's customers and creating innovative solutions to showcase Bruno's capabilities To excel in this role, you should have: - 1-2 years of software development experience and technical support experience - Proficiency in developer tools like IDEs, Git, CI/CD, monitoring services, microservices, containers, and cloud computing services - Background in API development or usage - Prior experience in interacting with end-users or customers of software solutions - Excellent written and verbal communication skills - A strong drive and motivation to contribute to the growth of a fast-paced startup like Bruno If you are passionate about empowering users, driving product innovation, and working in a dynamic environment, this role as a Developer Relations Engineer at Bruno could be the perfect fit for you. Join us in shaping the future of developer relations and making a meaningful impact in the tech industry.,

As a Tech Support, your responsibilities will include monitoring the Alert system, APM, Servers health, DB Backup jobs, Web application status, and CPU/Memory Utilization of the microservices. You will be required to investigate issues by analyzing logs from various Log Management and other tools to effectively resolve or escalate the issues. Handling incoming issues/tickets through Email, Service Desk, and JIRA will be part of your daily tasks. Taking ownership of Unresolved Issues, Escalations, and Root Cause Analysis is essential to ensure timely resolution. Following standard procedures for escalating unresolved issues to the appropriate internal teams to prevent SLA breaches is crucial. Collaboration with Internal teams, Business team, Customer care team, and 3rd party vendors is necessary to facilitate issue status updates and resolutions. You will also need to identify common issue patterns and recommend process improvements while setting up alerts and creating a Run Book. To excel in this role, you should possess a strong understanding of Log Analysis, basic knowledge of Cloud Services, and Monitoring Services. Effective communication skills, proactiveness, service orientation, and customer focus are key attributes required. Multitasking, prioritizing, flexibility, adaptability, quick problem-solving skills, and being a team player are essential for success in this position. Additionally, a willingness to learn new skills will be beneficial for personal and professional growth.,

As a Security Managed Services Engineer (L1) at NTT DATA, you will be responsible for providing a managed service to clients to ensure the operational integrity of their Firewall infrastructure. Your primary goal will be to proactively identify, investigate, and route incidents to the correct resolver group to ensure zero missed service level agreement (SLA) conditions. This role focuses on offering first-line support for standard and low complexity incidents and service requests, while also potentially contributing to project work when needed. Your key roles and responsibilities will include monitoring client infrastructure and solutions, identifying problems and errors before or when they occur, investigating first-line incidents to determine root causes, providing telephonic or chat support to clients, scheduling maintenance activities for patching and configuration changes, reporting and escalating incidents as necessary, ensuring efficient incident resolutions, updating knowledge articles, and identifying opportunities for process optimization and automation. To excel in this role, you should possess strong communication skills to work across different cultures, the ability to plan activities and projects well in advance, maintain a positive outlook in a pressurized environment, actively listen to clients" needs, and adapt to changing circumstances while putting clients at the forefront of all interactions. The ideal candidate will have a Bachelor's degree in IT/Computing or equivalent qualification along with entry-level experience in troubleshooting and providing support in security, network, data center, systems, or storage administration within a medium to large ICT organization. Additionally, having a CCNA or relevant level 1 Network Security certification would be advantageous, and knowledge of ITIL processes is essential. This position requires on-site working and offers an equal opportunity for all candidates. Join our global team at NTT DATA, where you can continue to grow, belong, and thrive while making a difference in the ever-evolving world of technology.,

Your day at NTT DATA The Security Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What youll be doing Key Roles and Responsibilities: Monitors client infrastructure and solutions Identifies problems and errors prior to or when they occur Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction Investigates first line incidents assigned and identifies the root cause of incidents and problems Provides telephonic or chat support to clients when required Schedules maintenance activity windows for patching and configuration changes Follows the required handover procedures for shift changes to ensure service continuity Reports and escalates incidents where necessary Ensures the efficient and comprehensive resolutions of incidents and requests Updates existing knowledge articles or create new ones Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities May also contribute to / support on project work as and when required May work on implementing and delivering Disaster Recovery functions and tests Knowledge, Skills and Attributes: Ability to communicate and work across different cultures and social groups Ability to plan activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting Ability to adapt to changing circumstances Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey Academic Qualifications and Certifications: Bachelors degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience) CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidates qualification for the role. Required Experience: Entry-level experience with troubleshooting and providing the support required in security / network/ data centre/ systems/ storage administration and monitoring Services within a medium to large ICT organisation Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.) Working knowledge of ITIL processes Workplace type On-site Working