Functional Consultant/Engagement Manager (B2B SaaS)

Position Overview

We are looking for a Functional Consultant/ Engagement Manager to create long-term, trusting relationships with our customers. The Functional Consultant/ Engagement Manager role is to oversee a portfolio of assigned customers and develop new business from existing clients.

Responsibilities

• Building relationships with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
• Serve as the lead point of contact for all customer account management matters
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• You will interact with a range of customer stakeholders, including engineers, technical project managers, business heads, and C-suite executives.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement
• Forecast and track key account metrics
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities
• Assist with challenging client requests or issue escalations as needed

Requirements

• 5+ years of work experience as a Functional Consultant, Key Account Manager, Sales Account Manager, Junior Account Manager, Project Manager, or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, presentation abilities, and an entrepreneurial mindset.
• Strong verbal and written communication skills
• A teamplayer who takes responsibility for results and is proactive in driving process improvement and execution along with cross-functional teams.
• CLM/Collections experience preferred.