Job
Description
We are looking for a dedicated and highly organized Front Office Supervisor to oversee the daily operations of the front desk team. The ideal candidate will have exceptional leadership skills, a strong background in customer service, and a passion for ensuring a seamless guest experience. As a Front Office Supervisor, you will be responsible for managing the front office staff, ensuring efficient check-ins and check-outs, and addressing any guest concerns or issues that arise during their stay. Key Responsibilities: Supervise and lead the front desk team , ensuring smooth operations and a high level of customer service. Ensure efficient guest check-in and check-out procedures , handling all aspects of guest registration, room assignments, and billing. Train, coach, and mentor front desk staff , ensuring adherence to hotel policies, procedures, and customer service standards. Handle guest complaints and concerns , providing prompt resolutions to ensure complete guest satisfaction. Monitor and maintain the front office’s appearance , ensuring cleanliness, organization, and readiness for guests at all times. Coordinate with other hotel departments (housekeeping, maintenance, security, etc.) to ensure smooth communication and operations. Prepare and review shift reports , ensuring all activities and financial transactions are properly documented. Assist with inventory control for front office supplies and equipment. Ensure that all front desk shifts are adequately staffed , scheduling and overseeing team coverage during peak times. Uphold high levels of professionalism and service , ensuring all team members provide an exceptional guest experience. Monitor financial transactions , including processing payments, managing cash floats, and handling billing discrepancies. Requirements: High school diploma or equivalent Previous experience (2-3 years) in a front office or guest services role in hotel industry. Strong knowledge of front desk operations, hotel software and general office equipment. Exceptional communication and interpersonal skills. Strong problem-solving abilities, able to handle guest complaints and resolve issues effectively. Ability to remain calm under pressure and handle stressful situations professionally. Flexibility to work in shifts, including nights, weekends, and holidays. Language- English,Nepali and Hindi Job Type: Full-time Pay: ₹13,000.00 - ₹15,000.00 per month Benefits: Provident Fund Supplemental Pay: Performance bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person
