Front Office Supervisor

Job Description

Participatesin the development and implementation of strategies Front Office and Conciergethat support achievement of the hotel s goals Managesthe operation of the front office and related areas during assigned shifts Creates the first impression by supervising the door, concierge andfront office areas Maintain a constant, visible physical presence inpublic areas during opening hours Prepares and analyses reports in order to develop an informativedatabase for decision making and to communicate upcoming business throughoutthe hotel Ensures that front desk handles billing and cash in accordance withhotel s standards Should be effective in reportingsystem and decision making. To ensure guest satisfactionthrough out their stay and efficiently handle their complaints. Ensures seamless transition during shift changes by developing andimplementing processes for shifts to communicate with one another