Front Office Supervisor

Job Description

We are seeking a friendly, professional, and organised Hotel supervisor/ Front office supervisor to join our team. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with guests, and has a passion for providing excellent customer service. Responsibilities: - Greet guests warmly and ensure a smooth check-in and check-out process. - Manage reservations through platforms such as Booking.com, and other booking systems. - Handle guest inquiries, requests, and complaints in a courteous and efficient manner. - Maintain an up-to-date knowledge of room availability, rates, and services. - Coordinate with housekeeping, maintenance, and other departments to ensure a seamless guest experience. - Ensure the hotel lobby and reception area are tidy and welcoming at all times. - Assist with administrative tasks such as managing guest records. - Maintain a high level of professionalism and confidentiality. **Requirements:** - Previous experience in hotel or hospitality industry preferred, but not compulsory. - Strong communication (English) and interpersonal skills. - Excellent organizational and multitasking abilities. - Proficiency in hotel management software and online booking platforms. - Ability to remain calm and composed in stressful situations. - Friendly and approachable demeanor with a passion for guest satisfaction. Join our team and play an integral role in delivering exceptional guest experiences! Job Types: Full-time, Part-time, Permanent, Fresher, Internship, Freelance, Volunteer Pay: ₹6,000.00 - ₹12,000.00 per month Expected hours: 50 per week Benefits: Paid time off Schedule: Day shift Morning shift Night shift Rotational shift Weekend availability Supplemental Pay: Performance bonus Yearly bonus Experience: Front desk - Receptionist: 1 year (Preferred) total work: 1 year (Preferred) Language: English (Required) Work Location: In person Application Deadline: 17/06/2025