Front Office Manager

As a Front Office Manager, you will oversee the daily operations of the front desk to ensure exceptional guest experiences. Your role will involve managing staff, handling guest inquiries and complaints, and coordinating with other departments. Your strong leadership, communication, and problem-solving skills will be essential in this role. **Key Responsibilities:** - **Staff Management:** - Hiring, training, and supervising front desk staff. - Scheduling shifts and managing work assignments. - Evaluating employee performance and providing feedback. - **Guest Services:** - Greeting and checking in guests efficiently. - Addressing guest inquiries, complaints, and requests promptly. - Resolving guest issues to ensure satisfaction. - **Front Desk Operations:** - Managing day-to-day operations, including check-in, check-out, and reservations. - Maintaining a clean, organized, and presentable front desk area. - Keeping accurate records of guest interactions and financial transactions. - **Administrative Tasks:** - Managing mail distribution and answering phones. - Organizing files, records, and updating them as needed. - Managing office supplies and ordering as required. - **Coordination with Other Departments:** - Collaborating with housekeeping, maintenance, and other departments for smooth operations. - **Revenue Management:** - Overseeing reservation procedures, room allocations, rate management, and inventory control. - Implementing strategies to optimize occupancy and revenue. **Qualifications Required:** - Bachelor's degree - 5 years of experience as a Front Office Manager and a total of 10 years of work experience - Strong leadership, communication, problem-solving, and analytical thinking skills - Proficiency in front desk software and reservation systems - Excellent customer service, organizational, and time management skills **Company Details:** No additional details of the company are provided in the job description. This is a full-time, permanent position with benefits including health insurance, life insurance, and Provident Fund. The work schedule includes day shifts, evening shifts, Monday to Friday, morning shifts, and weekend availability. There is also a performance bonus offered. **Shift Availability:** - Day Shift - Night Shift - Overnight Shift **Work Location:** In-person role located in Tinsukia, Assam. Relocation or reliable commuting to this location is required. Note: Benefits, work schedule, and shift availability are mentioned for your reference.,